Customer Service Advisor

Job Title: Customer Service Advisor Location: Southampton Salary: Up to £30k per annum Hours: Full Time (Monday to Friday) Job Overview • The successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for every customer interaction. Key Responsibilities • Handle customer enquiries via phone, email, live chat, or face-to-face • Provide accurate information about products, services, and processes • Resolve customer issues and complaints in a professional and timely manner • Process orders, returns, and account updates accurately • Maintain up-to-date and detailed customer records • Meet individual and team performance targets • Escalate complex issues to the appropriate department when required • Follow company policies, procedures, and data protection guidelines Key Skills & Experience • Previous experience in a customer service or contact centre role (desirable but not essential) • Excellent verbal and written communication skills • Strong listening and problem-solving abilities • Ability to remain calm and professional under pressure • Confident using computer systems and CRM software • A positive, can-do attitude and strong work ethic Personal Attributes • Customer-focused and empathetic • Reliable and punctual • Team player with the ability to work independently • Willingness to learn and develop new skills Next Steps Apply online or contact Reed Southampton for more information.