Customer Service Advisor - Temporary Maternity Cover

Customer Service Advisor – Temporary Maternity Cover Seymour John is delighted to be recruiting on behalf of a well-established and growing business based in Telford for a Customer Service Advisor to join their team on a temporary maternity cover contract. This is an excellent opportunity for a customer-focused individual who enjoys delivering outstanding service and building positive relationships with customers. Working as part of a friendly and supportive team, you will play a key role in ensuring customers receive a professional and efficient experience at every stage of their journey. The Role As a Customer Service Advisor, you will be responsible for handling customer enquiries, processing orders, resolving issues, and providing a high level of support across multiple communication channels. Key Responsibilities • Managing inbound customer enquiries via telephone, email and online channels • Processing customer orders accurately and efficiently • Resolving customer queries and complaints in a professional and timely manner • Providing product and service information to customers • Maintaining accurate customer records and updating internal systems • Liaising with internal departments to ensure excellent customer outcomes • Supporting the wider team with administrative and customer service tasks About You • Previous experience within a customer service or customer support role • Excellent communication and interpersonal skills • Strong attention to detail and organisational abilities • A positive, proactive, and customer-focused approach • Comfortable using CRM systems and Microsoft Office applications • Ability to work effectively both independently and as part of a team What's on Offer • £12.71ph, 37.5 hours per week (Monday to Friday) • Friendly and supportive working environment • Full training provided • Opportunity to gain valuable experience within a successful business • Convenient Telford location with on-site facilities If you are a motivated customer service professional looking for your next opportunity and are available for a temporary maternity cover position, we would love to hear from you. To apply or find out more, please contact Lydia at Seymour John.