Customer Service Advisor

A great opportunity has arisen to join a business in Wokingham in their friendly Customer Services team of 10. This is a really lovely company to work for. I have great feedback from my placements and I am excited they have another role due to restructuring Job duties include; • Answering all calls from customers and processing them in a professional manner. • Replying to all email enquiries regarding product repairs and general consumer questions. • Taking and processing spare parts orders for both consumer and trade customers. • Process Payments • Provide setting instruction support to customers • Proficiently be able to find correct parts for customers • Always attempt to answer messages and calls within the agreed target/ timeframe. • Process/ check when parts website orders are received with special instructions. • Proactively work through lists of jobs by calling customers to provide further information • Updating repair history with communications from customers. Hours of work are 37 hours flexible working 9am to 4pm, 9am - 5pm or 10am-6pm Monday - Friday, 25 days holiday + bank holidays, free on site parking, on site gym, games room + other benefits! Salary is up to £25,000 GDPR: Austin Clark Recruitment Limited is GDRP compliant, if you wish to view a copy of our privacy policy please contact us directly.