Customer Service Agent

Customer Service Agent Location: Egham, Surrey Salary: Competitive DOE Hours: 40 hours per week, Monday-Friday, shifts between 7:00am - 7:00pm CTR Select is recruiting on behalf of their client based in Egham, and they are seeking a Customer Service Agent to join their Service Operations team. This is an excellent opportunity for a customer-focused professional to support key international clients, managing service requests from initial contact through to resolution while ensuring service levels and customer satisfaction are consistently achieved. Key Responsibilities • Act as the primary point of contact for customer service and support enquiries. • Manage support cases through their full lifecycle, ensuring timely resolution. • Perform first-line diagnosis and qualification of issues. • Coordinate engineers, logistics, travel arrangements, and spare parts as required. • Escalate issues appropriately and within agreed service levels. • Schedule preventative maintenance visits. • Liaise with internal departments, customers, and suppliers to ensure effective communication. • Produce reports and participate in customer review meetings and conference calls. Essential Skills • Previous experience in a customer service, helpdesk, service desk, or support role. • Strong organisational and administrative skills. • Excellent communication and customer relationship management abilities. • High attention to detail and ability to manage multiple tasks. • Commercial awareness and a proactive approach to problem-solving. Desirable Skills • Experience with ticketing or incident management systems. • Knowledge of CRM systems, ideally Microsoft Dynamics. • Experience with SAP. • Exposure to AV, VC, or technology support environments. What's on Offer • Competitive salary dependent on experience. • Opportunity to work with international clients. • Supportive team environment and career development opportunities. If this Customer Service Agent role is of interest to you, please click apply or contact Marie Spratley in our Egham office.