Customer Service and Aftersales Coordinator

Customer Service & Aftersales Co-ordinator- Poole - £29,000-£31,000Looking for a role that combines customer service, relationship building and administration? TwoSix Recruitment are recruiting on behalf of a well-established specialist manufacturer in Poole for a Customer Service & Sales Co-ordinator. You'll become the go-to contact for customers, managing enquiries, quotations and orders while helping to drive the continued growth of the aftersales function. If you enjoy building long-term customer relationships, taking ownership of your workload and seeing the impact of your efforts, this could be the opportunity you've been looking for. What's in it for you? • 25 days holiday plus Bank Holidays • Private medical insurance and critical illness cover • Company pension scheme • Free on-site parking • Modern office environment • A varied role with plenty of autonomy • The opportunity to develop your product knowledge and grow within the business What will you be doing? • Managing spare parts enquiries and supporting customers throughout the order process • Producing quotations and proactively following up opportunities with existing customers • Building long-term customer relationships and identifying future requirements • Promoting relevant product upgrades and aftersales solutions • Liaising with internal departments, suppliers and customers to ensure orders are delivered smoothly • Coordinating warranty claims and maintaining accurate records • Producing regular reports to support the aftersales function What are we looking for? • Previous experience in an administration, customer service, sales support or aftersales role • A confident and professional telephone manner • Strong organisational skills with excellent attention to detail • Good working knowledge of Microsoft Office and CRM systems • The ability to manage multiple priorities and work independently • A proactive approach and a genuine commitment to customer service Why apply? You'll be joining a supportive team in a business that values initiative, customer service and accountability. Every day brings something different, and you'll have the opportunity to make a real impact while developing your skills and knowledge. Interested? We'd love to tell you more.