Customer Service Assistant

What's in it for you The additional Benefits of being part of the BEST team! • 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery) • 20% discount on F&F Clothing • 10% discount at Tesco Café • 10% Booker discount • Pizza Hut Restaurants: 25% discount after 3pm, excludes buffet and deals • 25% discount at selected Burger King restaurants • Contributory Pension. • 1 year life assurance for all colleagues; or 3 years if you join the pension scheme • Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family & the opportunity to join a healthcare cash plan. • An exclusive deals and discounts website saving you money on everyday purchases including cinema vouchers & a cycle to work scheme • A great holiday package – 29 days pro rata You will be responsible for Role and Responsibilities: • Ensuring that calls are dealt with quickly, efficiently and to the satisfaction of the client whenever possible. • Contacting customers and dealing with customers in a polite and professional manner. • Informing customers of potential problems with their deliveries (late deliveries) and informing customers of any difference in delivery time changes. • To escalate any information/issues to the team leader for further investigation. • Input information onto the customer service database, creating and closing calls daily • Carry out any associated paperwork for all tasks completed within customer services. • Undertake any other duties that may from time to time prove necessary Working Hours: You will work 5 days out of 7 on a rota basis so your days will vary from week to week. Hours are between: 6am - 8pm Monday to Thursday, 6am - 6pm Fridays and Saturdays and you will work 8am - 4.30pm on a Sunday shift. This will include working some public holidays. We look forward to you joining the BEST team! About The Company Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK. Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you. We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. Please note We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. *Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*