Customer Service Associate

• Location: Poole • Salary: £29,000-£30,500 • Hours: Monday to Friday, 8:00am-5:00pm Location: Poole Salary: £29,000–£30,500 Hours: Monday to Friday, 8:00am–5:00pm Contract: Permanent, full-time Working arrangement: Office-based Talent Guardian is recruiting for an experienced Customer Experience Associate to join a busy, fast-paced customer service team in Poole. This role is ideal for someone who takes pride in delivering excellent service, enjoys building strong customer relationships and can confidently resolve queries while identifying opportunities to support sales and business growth. What you’ll be doing • Managing inbound and outbound customer calls. • Responding to customer queries relating to orders, deliveries, proof of delivery, returns and back orders. • Logging calls, emails, actions and customer information accurately within the CRM system. • Recording and resolving customer complaints professionally and efficiently. • Proactively managing customer accounts and providing regular updates. • Processing order documentation and customer amendments. • Reviewing customer data and order information to provide clear, meaningful updates. • Liaising with Purchasing, Logistics and other internal teams to resolve queries. • Using internal systems and carrier websites to investigate delivery issues. • Identifying opportunities to maximise sales and revenue while maintaining excellent customer relationships. What we’re looking for • Previous experience in customer service, customer experience or account management. • Confident and professional telephone manner. • Strong written and verbal communication skills. • A proactive approach with the ability to anticipate customer needs. • Experience using CRM and order-management systems. • Good attention to detail and accurate record-keeping skills. • The ability to interpret customer and order data. • A calm, solutions-focused approach to complaints and challenging queries. • An energetic team player who enjoys working in a collaborative environment. The company You’ll be joining a forward-thinking global solutions provider with an excellent reputation for customer service. The open-plan Poole office offers a supportive and collaborative environment where employees are encouraged to contribute ideas and make a genuine impact. If you’re passionate about creating exceptional customer experiences and would like to join a growing business, we’d love to hear from you.