Customer Service Co Ordinator

REED are recruiting on behalf of a successful and growing business based in Aldridge. Renowned for delivering high-quality products and exceptional customer service, our client works with a wide range of trade and commercial customers across the UK. Due to continued growth, an exciting opportunity has arisen for a Customer Service Coordinator to join their friendly and supportive team. The Role As a Customer Service Coordinator, you will be the first point of contact for customers, ensuring an outstanding customer experience from initial enquiry through to order completion. This is a varied role combining customer service, order administration, showroom support and sales coordination. Key Responsibilities • Managing customer enquiries via telephone, email and online channels. • Processing customer orders accurately and efficiently. • Providing product information, pricing and order updates. • Building strong relationships with trade and commercial customers. • Following up quotations and customer enquiries. • Maintaining accurate customer records and updating internal systems. • Coordinating with purchasing, operations and product teams to ensure smooth order fulfilment. • Welcoming customers to the showroom and conducting showroom tours, showcasing products and collections. • Assisting customers with product selections and recommendations. • Representing the business at industry exhibitions and trade shows. • Supporting the wider team with administrative and customer service activities. • Ensuring all customer interactions reflect the company's commitment to quality and service excellence. About You We are looking for someone who is: • Friendly, professional and confident when communicating with customers. • Passionate about delivering exceptional customer service. • Highly organised with excellent attention to detail. • Comfortable interacting with customers both in person and over the phone. • Proficient in Microsoft Office applications. • A proactive team player with a positive attitude. • Able to prioritise workloads and work effectively in a fast-paced environment. • Experienced within customer service, customer coordination, sales support or sales administration. • Experience using CRM or ERP systems would be advantageous but is not essential. • Willing to attend trade shows and occasional industry events as required. Benefits • 28 days annual leave, including bank holidays. • Company pension scheme. • Free on-site parking. • Full training and ongoing development opportunities. • Supportive and collaborative working environment. • Excellent long-term career prospects with a growing business.