Customer Service Coordinator

Customer Service Coordinator Aldridge £26,500 40 hours per week, permanent Are you an organised, customer-focused individual who thrives in a fast-paced environment? Our client is looking for a Customer Service Coordinator to join their growing team, supporting customers from enquiry through to completion while ensuring an exceptional customer experience. This is an excellent opportunity to join a well-established and expanding business where no two days are the same. You'll be working as part of a supportive team, managing customer queries, coordinating activities across multiple departments and ensuring customers receive regular updates throughout the process. Key Responsibilities: • Act as the main point of contact for customers via phone and email • Provide regular updates and resolve customer queries promptly • Coordinate activities with internal teams to ensure a smooth customer journey • Maintain accurate records and update internal systems • Build strong relationships with customers and colleagues • Prioritise workloads in a busy, fast-moving environment We're looking for someone who has: • Previous experience within a customer service, coordination or administration role • Excellent communication and relationship-building skills • Strong organisational skills with the ability to manage multiple tasks • A proactive approach and the ability to work under pressure • Good IT skills, including Microsoft Office • A positive attitude and a genuine passion for delivering excellent customer service