Customer Service Executive

Customer Service Executive Location: Eastleigh (Hybrid available after 4-6 weeks of training ) Salary: £15.00 per hour(£29000 Hours: Monday to Friday, 37 hours per week (8:00am-5:30pm on a rota, occasional Thursday until 7pm once every 6 weeks with time off in lieu) Start Date: 7th August 2026 Contract: 12-week temporary assignment with potential to remain permanent About the Role Dynamite Recruitment is proud to be partnering with a highly reputable organisation based in Eastleigh. Due to continued growth, they are seeking a enthusiastic Customer Service Executive'a to join their friendly and professional team. This is an excellent opportunity for someone who thrives in a fast-paced customer-focused environment and enjoys delivering high-quality service across a range of communication channels. As a Customer Service Executive you will be responsible • Handle inbound and outbound customer calls, providing prompt, professional, and empathetic support. • Respond to customer enquiries via email, live chat, and social media channels including Facebook, Twitter, and Trustpilot. • Take ownership of queries and ensure timely and accurate resolutions. • Liaise with internal departments and third-party partners to follow up on requests or escalate issues as needed. • Update customer records, manage legal documentation, and maintain accurate information in the internal CRM system. • Support general administration tasks to ensure the smooth running of the department. • Consistently deliver excellent service, maintaining a positive and professional approach in every interaction. The Ideal Candidate • Previous experience in customer service, call handling, or contact centre environments are ideally required • Confident communicator with strong written and verbal skills. • Comfortable managing multiple customer channels (phone, email, and social media). • Excellent administration and IT skills, including Microsoft Office. • A proactive problem-solver who enjoys working as part of a supportive team. • Able to start immediately and commit to the initial training period in-office (4-6 weeks). Why Join? • Excellent team culture and supportive environment. • Hybrid working after training (2-3 days in the office). • Opportunity for progression to a fixed-term role with increased pay. • Be part of a growing organisation that values customer satisfaction and employee development. To be considered please submit your CV to Fran Curtis @ Dynamite Recruitment #evergreen