Customer Service Executive

Location: Middlewich (Site Based) Salary: £24,784.50 per annum Contract: Temporary to Permanent The Opportunity My client is seeking a dedicated and customer-focused Customer Service Executive to join their busy bookings team based in Middlewich. This is an excellent opportunity for someone with strong communication skills who enjoys helping people and delivering a high standard of customer service. Working within a healthcare-focused environment, you'll be responsible for supporting patients with enquiries relating to diabetic eye screening appointments, helping to improve attendance levels and ensuring a positive customer experience throughout the patient journey. Key Responsibilities • Manage inbound and outbound calls relating to diabetic eye screening appointments • Provide professional, friendly and empathetic support to patients • Resolve enquiries and complaints efficiently, identifying suitable solutions where required • Encourage patient attendance and engagement with screening programmes • Accurately record all customer interactions and follow-up activities • Maintain high standards of quality and compliance in line with national guidelines • Work towards individual and team performance targets • Build positive relationships with patients and colleagues alike What We're Looking For The successful candidate will be: • Passionate about delivering outstanding customer service • Confident communicating with people from all backgrounds • Friendly, approachable and supportive in their manner • Organised with strong attention to detail • Able to handle sensitive conversations with professionalism and empathy • A team player who enjoys helping others and contributing to a positive working environment Essential Skills & Experience • Previous customer service experience, ideally within a contact centre, administration or healthcare environment • Excellent verbal and written communication skills • Strong problem-solving abilities • Good IT skills and the ability to accurately maintain records • Ability to manage workload effectively in a fast-paced environment What's On Offer • Temp-to-perm opportunity with long-term career prospects • Supportive and collaborative working environment • Opportunity to join a leading healthcare services provider supporting the NHS • Comprehensive training and ongoing career development • Access to the Blue Light Card Scheme, offering discounts with thousands of retailers, restaurants, travel providers, and leisure brands for eligible healthcare workers. • Opportunity to make a genuine difference to patients' healthcare journeys