Customer Service Executive

Reed Business Support are thrilled to be supporting a well-established manufacturing organisation based in Newport in their search for a customer service executive. This is a varied and fast-paced role, ideal for an experienced customer service professional who enjoys managing customer accounts end-to-end and working closely with internal teams to deliver an excellent customer experience. What you'll be doing: • Act as the first point of contact for customers and subsidiaries, managing enquiries from pre-sale through to post-sale resolution. • Process and manage customer orders accurately via internal systems, ensuring timely delivery through coordination with internal departments and despatch. • Build strong customer relationships by providing product knowledge, handling complaints, and identifying opportunities to enhance service and generate additional sales. • Support the wider sales function by preparing quotations, assisting external sales teams, and covering team workloads when required. What you'll need: • Proven experience in a customer service role with strong telephone and communication skills. • Excellent organisational skills with the ability to prioritise workload and work both independently and as part of a team. • Strong customer focus with the ability to build relationships, problem-solve, and negotiate effectively. • Good IT skills -Microsoft Office What you'll get: • 25 days holiday plus bank holidays • Non-contributory pension and life assurance (after qualifying period) • Healthcare scheme (after qualifying period) • Subsidised on-site canteen • Stable, full-time role within a supportive and collaborative team • Progression Opportunities If you would like to know more about this role, please get in touch today!