Customer Service Manager

Customer Service Manager Wednesbury | £35,000 - £45,000 | Permanent An exciting opportunity has arisen for an experienced Customer Service Manager to join a successful manufacturing business based in Wednesbury. This is a varied, hands-on role where you will oversee customer service operations, sales order processing and office administration, whilst leading and developing a growing team. Working closely with the General Manager, you will play a key role in supporting the continued growth and success of the business. Key Responsibilities • Manage the day-to-day customer service and office functions • Oversee sales order processing and customer enquiries • Lead, motivate and develop the customer service team • Maintain high levels of customer satisfaction • Support the General Manager with operational activities • Coordinate office facilities, suppliers and service providers • Drive continuous improvement and process efficiencies • Support onboarding, Health & Safety and training activities • Build strong relationships across all departments About You • Previous experience in a Customer Service Manager, Office Manager, Administration Manager or similar leadership role • Strong customer service and order processing experience • Experience managing and developing teams • Excellent organisational and communication skills • Proactive, hands-on approach with strong problem-solving abilities • Good Microsoft Office skills Experience within manufacturing, packaging, logistics or a similar operational environment would be advantageous. What's on Offer? • £35,000 - £45,000 salary • Permanent, full-time position • Growing and supportive business • Opportunity to make a real impact and influence positive change • Long-term career development opportunities If you are an experienced customer service professional looking for your next challenge, we would love to hear from you. Apply today for immediate consideration.