Deputy Head of Site Services

1. Plans and coordinates the operational delivery of Domestic Services, Deep Clean Teams, Waste Management, and Waste Portering to ensure services are provided efficiently, effectively, and in line with National NHS Cleaning Standards, infection prevention and control requirements, and Trust policies. 2. Provides leadership support to Support Services Managers and Waste Minimisation Officer to maintain high standards of service delivery, address operational issues, and achieve key performance indicators. 3. Develops, reviews, and implements policies, procedures, and standard operating protocols covering all areas of cleaning, waste management, and portering to ensure services comply with legislation, Trust objectives, and best practice. 4. Oversees cleaning and waste management audits and surveys to monitor compliance, evaluate service quality, and implement corrective actions to improve performance and reduce risk. 5. Develops and implements the Waste Management Strategy in alignment with the NHS England Waste Strategy and HTM 07-01 guidance, ensuring legislative compliance across all Trust sites. 6. Schedules and monitors work rotas, task frequencies, and training plans for Domestic Services, Deep Clean, and Waste Management, teams to maintain safe staffing levels and meet statutory and mandatory training requirements. 7. Maintains systems for recording, analysing, and reporting performance data, incidents, complaints, and resource utilisation to inform management reports and support service improvements. 8. Prepares annual and monthly reports detailing service performance, policy implementation, budget compliance, progress against objectives, and risk mitigation measures for submission to the Head of Site Services. 9. Supports project planning and mobilisation activities related to refurbishments, capital works, and service development to ensure operational considerations are incorporated and service continuity is maintained. 10. Produces, reviews, and updates service level agreements and contingency plans to ensure services are delivered safely, efficiently, and in line with Trust policies and legal obligations. 11. Liaises with external stakeholders, including statutory agencies, contractors, and suppliers, to ensure compliance with legislation, resolve operational issues, and secure value for money in service delivery. 12. Provides expert advice to operational teams on cleaning standards, infection control practices, policy requirements, and waste management procedures to ensure adherence to national guidance and Trust policies. 13. Manages delegated budgets for relevant service areas, monitors expenditure against plans, and implements actions to achieve financial targets and efficient use of resources. 14. Oversees the recruitment, induction, supervision, performance management, and development of Support Services Managers, Waste Minimisation Officer, and operational staff to ensure effective workforce management and compliance with HR policies. 15. Leads the monitoring and management of attendance, conduct, and performance issues, undertaking investigations, writing statements of case, and progressing HR processes in line with Trust procedures. 16. Maintains electronic and paper-based records related to cleaning performance, waste management, policy documentation, staffing, training, and incidents to ensure information is accurate, accessible, and compliant with data protection legislation. 17. Evaluates new cleaning products, equipment, waste management innovations, and policy changes to inform procurement decisions, improve service delivery, and support achievement of sustainability objectives. 18. Attends internal and external meetings, working groups, and forums to represent the Trust on site services, waste management, and policy matters and to contribute to policy development and service improvement initiatives. 19. Responds promptly to service interruptions, emergencies, and operational incidents to minimise disruption and ensure patient, visitor, and staff safety. 20. Demonstrates the agreed set of values and is accountable for own attitude and behaviour, contributing to a positive, inclusive, and professional working environment. Job description Job responsibilities 1. Plans and coordinates the operational delivery of Domestic Services, Deep Clean Teams, Waste Management, and Waste Portering to ensure services are provided efficiently, effectively, and in line with National NHS Cleaning Standards, infection prevention and control requirements, and Trust policies. 2. Provides leadership support to Support Services Managers and Waste Minimisation Officer to maintain high standards of service delivery, address operational issues, and achieve key performance indicators. 3. Develops, reviews, and implements policies, procedures, and standard operating protocols covering all areas of cleaning, waste management, and portering to ensure services comply with legislation, Trust objectives, and best practice. 4. Oversees cleaning and waste management audits and surveys to monitor compliance, evaluate service quality, and implement corrective actions to improve performance and reduce risk. 5. Develops and implements the Waste Management Strategy in alignment with the NHS England Waste Strategy and HTM 07-01 guidance, ensuring legislative compliance across all Trust sites. 6. Schedules and monitors work rotas, task frequencies, and training plans for Domestic Services, Deep Clean, and Waste Management, teams to maintain safe staffing levels and meet statutory and mandatory training requirements. 7. Maintains systems for recording, analysing, and reporting performance data, incidents, complaints, and resource utilisation to inform management reports and support service improvements. 8. Prepares annual and monthly reports detailing service performance, policy implementation, budget compliance, progress against objectives, and risk mitigation measures for submission to the Head of Site Services. 9. Supports project planning and mobilisation activities related to refurbishments, capital works, and service development to ensure operational considerations are incorporated and service continuity is maintained. 10. Produces, reviews, and updates service level agreements and contingency plans to ensure services are delivered safely, efficiently, and in line with Trust policies and legal obligations. 11. Liaises with external stakeholders, including statutory agencies, contractors, and suppliers, to ensure compliance with legislation, resolve operational issues, and secure value for money in service delivery. 12. Provides expert advice to operational teams on cleaning standards, infection control practices, policy requirements, and waste management procedures to ensure adherence to national guidance and Trust policies. 13. Manages delegated budgets for relevant service areas, monitors expenditure against plans, and implements actions to achieve financial targets and efficient use of resources. 14. Oversees the recruitment, induction, supervision, performance management, and development of Support Services Managers, Waste Minimisation Officer, and operational staff to ensure effective workforce management and compliance with HR policies. 15. Leads the monitoring and management of attendance, conduct, and performance issues, undertaking investigations, writing statements of case, and progressing HR processes in line with Trust procedures. 16. Maintains electronic and paper-based records related to cleaning performance, waste management, policy documentation, staffing, training, and incidents to ensure information is accurate, accessible, and compliant with data protection legislation. 17. Evaluates new cleaning products, equipment, waste management innovations, and policy changes to inform procurement decisions, improve service delivery, and support achievement of sustainability objectives. 18. Attends internal and external meetings, working groups, and forums to represent the Trust on site services, waste management, and policy matters and to contribute to policy development and service improvement initiatives. 19. Responds promptly to service interruptions, emergencies, and operational incidents to minimise disruption and ensure patient, visitor, and staff safety. 20. Demonstrates the agreed set of values and is accountable for own attitude and behaviour, contributing to a positive, inclusive, and professional working environment.