Customer Service Operator

Customer Service Operator Red Recruitment is recruiting a Customer Service Operator for our client on a full-time, four-month fixed-term contract. This is a remote position with a start date of 3rd August. This role is perfect for someone with an empathetic and attentive approach who is passionate about supporting the community. You will join a small, experienced Customer Services team, making anniversary calls, validating data and building positive relationships with customers, including vulnerable individuals. Benefits and Package for Customer Services Operator: Salary: £12.81 per hour Hours: 37.5 hours per week - 5 days per week, between 8am and 8pm, Monday to Sunday Contract: Full-time, 4-month fixed-term contract Location: Remote Start Date: 3rd August 2025 • 217 hours of annual leave, increasing to 231 hours with length of service (pro rata) • Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more • 24/7 employee assistance programme • Family and friends' discounts on services and products • Pension scheme with up to 4% company contribution matched Please note that this position is subject to pre-employment screening, including a basic DBS check and two years of referencing. All screening must be completed before the successful candidate's start date. Key Responsibilities of Customer Service Operator: • Deliver excellent customer service across telephone, email and internal systems, acting as the first point of contact for enquiries. • Make anniversary calls to customers and build positive, professional relationships. • Communicate professionally and empathetically with customers, including vulnerable individuals. • Resolve customer queries and escalate complex or sensitive issues when required. • Maintain accurate customer records and complete administrative tasks, including referrals, support requests, complaints and general enquiries. • Follow established processes, service standards and timescales to deliver a high-quality customer experience. • Handle sensitive information confidentially and comply with GDPR, safeguarding, data protection and information security requirements. • Identify and escalate safeguarding concerns relating to children and vulnerable adults in line with company procedures. • Work collaboratively with colleagues, support team objectives and adapt to changing priorities and workloads. • Contribute to service improvements, reporting activities and other ad hoc tasks as required. Key Skills and Experience of Customer Service Operator: • A genuine desire to help the community, with an empathetic and attentive approach to customers' needs • Excellent verbal and written communication skills • Exceptional attention to detail and accuracy • Strong problem-solving skills, with the ability to use initiative • Experience in a customer-facing role, either face-to-face or over the telephone • Previous experience in a similar contact centre or call centre role is advantageous • Competent in Microsoft Office, including Excel, Word and Outlook • Able to manage sensitive or challenging conversations professionally and discreetly • Willingness to learn new skills and adapt to different customer service activities • A collaborative and flexible approach to changing priorities and workloads Full training will be provided across a variety of customer service activities. If you have the right attitude and relevant skills and are interested in the Customer Services Operator position, please apply now! Red Recruitment (Business)