Customer Service Representative

Customer Service Representative • Annual Salary: £28,000 - £32,000 • Location: Haywards Heath, West Sussex • Job Type: Full-time, Permanent Join a growing logistics organisation within their Customer Service team, delivering high-quality UK and international distribution services. They are seeking an enthusiastic individual who can thrive in a fast-paced environment and approach challenges with a positive mindset. Full training is provided, and adaptability is key. Day-to-day duties of the role: • Ensure the daily tasks of logistics and customer administration are completed efficiently. • Interact effectively with the Transport, Despatch, and Customer Service teams to ensure smooth operations. • Maintain prompt and effective communication within the Customer Service team. • Manage clear and accurate communications in all interactions with clients and team members. • Utilise PC skills to manage data and correspondence through Outlook, Word, and Metafour. Required Skills & Qualifications: • PC literate, with working ability in Outlook, Word, and Metafour (preferred but not required). • Good numeracy and literacy skills. • Previous experience in logistics and customer service is advantageous but not essential. • Excellent telephone manner and strong organisational skills. • Ability to prioritise workload, meet deadlines, and remain calm under pressure. • Good problem-solving skills, with a keen eye for detail. • Strong interpersonal skills, initiative, flexibility, and a customer-focused, service-oriented attitude. • Ability to work effectively both as part of a team and independently. Benefits: • Competitive company pension. • On-site parking (own transport required due to location). • 20 days holiday plus bank holidays. • Opportunity for ad hoc overtime. Schedule: • Monday to Friday, 09:00 - 16:30 with a 30-minute unpaid break.