Customer Service Scheduler

The role of Customer Service Scheduler in the energy & natural resources sector involves coordinating schedules and ensuring seamless communication between teams and customers. Based in Preston (fully office-based), this temporary position requires excellent organisational skills to manage and prioritise tasks effectively. Client Details This role is with a respected organisation who are a leader in their sector. The company is focused on meeting customer needs through efficient service delivery and operational excellence. Description • Schedule and manage appointments for customer service operations. • Communicate with customers to confirm and update bookings. • Coordinate with internal teams to ensure timely service delivery. • Maintain accurate records of schedules and customer interactions. • Respond to scheduling queries and resolve any issues promptly. • Optimise scheduling to maximise operational efficiency. • Ensure compliance with company policies and industry standards. • Provide administrative support to the customer service department as needed. Profile A successful Customer Service Scheduler should have: • Strong organisational and time management skills. • Experience in scheduling or coordination roles as well as customer service. • Excellent communication skills, both written and verbal. • Proficiency in using scheduling software or tools. • A customer-focused mindset with attention to detail. • Ability to work well under pressure and meet deadlines. • A proactive and solution-oriented approach to problem-solving. Job Offer • 3 month temporary opportunity with the possibility of going perm • Weekly pay • Free on-site parking • Immediate start