Customer Service Team Leader

The Customer Service Team Leader will oversee and support a customer service team of around 10-15 people to ensure high-quality service delivery within the business services industry. This role is based in Shipley and focuses on driving team performance and enhancing customer satisfaction. Client Details This organisation operates within the Utilities industry and is dedicated to providing tailored solutions to its clients. With a focus on customer-centric services, the company strives to maintain excellence in its operations and client interactions. Description • Lead and manage a customer service team to deliver excellent service levels. • Monitor team performance and implement strategies to meet key performance indicators. • Handle escalated customer queries and complaints to ensure timely resolutions. • Develop and deliver training plans to enhance the skills of team members. • Collaborate with other departments to streamline processes and improve customer experience. • Generate and present reports on team performance and customer feedback. • Ensure compliance with organisational policies and industry standards. • Identify opportunities for process improvements and implement best practices. Profile A successful Customer Service Team Leader should have: • Proven leadership experience within a customer service environment. • Strong problem-solving skills and the ability to handle customer complaints effectively. • Experience in performance management and coaching a team. • Familiarity with business services operations and customer satisfaction strategies. • Excellent communication and interpersonal skills. • A proactive approach to identifying and implementing process improvements. • Proficiency in using customer service software and reporting tools. Job Offer • Competitive salary of £37,000 per annum. • Bonus structure to reward performance. • Generous holiday allowance of 33 days including bank holidays. • Life insurance and private healthcare coverage. • Access to an electric vehicle scheme. • And more. This is a permanent position based in Shipley, offering a fantastic opportunity for career growth within the business services industry. If you are passionate about customer service and leadership, we encourage you to apply today!