Customer Service

Job Overview We are looking for a Customer Service Administrator to join our office based in Trafford Park, Manchester. As a member of our team, you will be expected to provide excellent customer service while managing a high volume of customer orders, enquiries, and administrative tasks. As this is a busy customer-facing role, the successful candidate will regularly deal with customer complaints, difficult conversations, and high-pressure situations. The ability to remain calm, professional, resilient, and solution-focused when handling challenging customer interactions is essential. Responsibilities • Process, track, and enter customer orders accurately in the database. • Ensure timely processing of high-volume orders, troubleshooting any delays. • Complete administrative tasks related to sales orders, including ERP system processing and invoicing details. • Handle sales inquiries and provide customer service via telephone. • Interact with customers regarding order updates, shipments, and deliveries. • Create and send quotations and agreements in line with pricing policies, ensuring proper follow-up. • Work with internal teams (Finance, Warehouse, After Sales) to resolve order issues, complaints, and late payments. • Troubleshoot using the database, email, and internal communication channels. • Process manual payments. • Ensure compliance with company policies regarding order processing and invoicing. Experience • Resilient and emotionally composed, with the ability to remain calm, professional, and solution-focused when dealing with dissatisfied customers, complaints, and challenging conversations. • Excellent communication and interpersonal skills, both over the phone and in writing. • Able to remain calm, resilient, and professional when working under pressure in a fast-paced environment. • Strong problem-solving skills with the ability to take ownership of customer issues through to resolution. • Comfortable making and receiving a high volume of telephone calls. • Competent in Microsoft Office applications, particularly Outlook, Excel, and Word. • Experience using ERP, CRM, or order management systems would be advantageous. • Strong attention to detail and a high level of accuracy when processing orders and customer information. • Excellent organisational and time management skills, with the ability to prioritise a busy workload. • A positive, team-focused attitude with the ability to collaborate effectively across departments. • Flexible and adaptable, with a willingness to learn new systems and processes. This role offers an engaging opportunity for individuals passionate about delivering outstanding customer service while developing their professional skills in a supportive setting. Working hours are Monday to Friday 8.30am to 5.00pm. Salary is depending on experience. NO AGENCIES PLEASE. Pay: £25,500.00-£26,000.00 per year Benefits: • Company events • Company pension • Cycle to work scheme • Free parking • On-site parking • Private medical insurance • Referral programme Language: • English (required) Work authorisation: • United Kingdom (required) Work Location: In person