Customer Services Temporary - 6 Months

Customer Service Advisor (Temporary – 6 Months) Hybrid | Flexible Hours We are currently recruiting for a Customer Service Advisor to join a busy, fast-paced support team on a 6-month temporary contract. This is a great opportunity for someone who enjoys helping customers, solving problems, and working across multiple channels in a collaborative environment. About the Role You will be the first point of contact for customers, providing support and resolving queries through a variety of channels including phone, email, and webchat. The focus is on delivering a high-quality customer experience while handling enquiries efficiently and professionally. Key Responsibilities • Supporting customers with account access, including login • Responding to inbound emails and webchat requests • Handling inbound and outbound calls in a contact centre environment • Managing a high volume of customer queries and ensuring timely resolution • Escalating more complex issues where required • Maintaining accurate records and following internal processes • Delivering a consistently high level of customer service across all interactions What We’re Looking For • Previous experience in customer service or contact centre roles • Excellent communication skills (written and verbal) • Comfortable working across multiple systems and communication channels • Strong problem-solving ability with good attention to detail • A positive, flexible approach and ability to work both independently and as part of a team What’s on Offer • 6-month temporary contract • Flexible working hours • Hybrid working model • Friendly and supportive team environment Please apply if you are available to start within the next 4 weeks.