Customer Success Executive

Customer Success Executive Dorking Office Based, Permanent £25,000 - £27,000 Are you someone who enjoys helping people, solving problems, and delivering excellent customer service? If so, this could be the perfect opportunity to kick-start your career in a professional and rewarding environment. This is an exciting opportunity to join a growing business where personality, attitude, and ambition matter more than experience. Whether you are currently working in customer service or looking for your first professional office-based role, this position offers full training and the opportunity to build a long-term career within a supportive and friendly team. The Client Our client is a fast-growing and well-established business that prides itself on delivering outstanding customer experiences. Due to continued growth, they are looking for enthusiastic and people-focused individuals who enjoy helping customers, building relationships, and providing exceptional service. The Role This is a customer-focused position where you will be the first point of contact for customers, providing support, answering enquiries, and ensuring every interaction is handled professionally and efficiently. • Acting as the first point of contact for existing customers • Responding to customer enquiries via phone and email • Providing exceptional customer service and support • Resolving customer issues and escalating where necessary • Building positive relationships with customers • Updating and maintaining customer records on the CRM system • Working closely with colleagues across different departments • Following up with customers to ensure complete satisfaction • Identifying opportunities to improve the customer experience • Maintaining accurate records and updating internal systems • Providing general ad hoc administration The Candidate No experience necessary, but a willingness to learn is integral to the success of this role. • Passionate about helping other • Excellent communication skills, both written and verbal • Positive attitude • Problem solving mindset • Organised with strong attention to detail • Able to manage multiple tasks and prioritise • Comfortable working in a role where you will be telephone based • Keen to learn and develop professionally In Return • Salary of £25,000 - £27,000 per annum • Full training and ongoing development • Friendly and supportive team culture • Modern office environment • Casual dress • Company benefits package • Excellent opportunities for progression and career development • The opportunity to build a long-term career within a growing business Interested? Click ‘Apply’ today.