Day Concierge

Job Title: Day Concierge Shift Pattern: 4 on, 4 off Working Hours: 7:00am - 7:00pm Salary: £27,500 per annum Abbatt are currently recruiting for a professional and customer-focused Day Concierge to join a prestigious residential development in Whitechapel, East London. This is an excellent opportunity for someone who enjoys providing exceptional customer service and creating a safe, welcoming environment for residents, visitors, contractors, and guests. As the first point of contact within the development, you will play a key role in ensuring residents receive a high standard of service while supporting the smooth day-to-day operation of the building. Ideal Skills • Excellent customer service and communication skills • A friendly, professional, and approachable manner • Strong organisational skills with the ability to prioritise tasks • Good understanding of fire safety, health & safety, and security procedures (training can be provided) • Ability to handle confidential information with discretion and professionalism • A proactive approach with the ability to remain calm under pressure Key Responsibilities • Welcome residents, visitors, and contractors, providing a professional and friendly front-of-house service • Respond to resident enquiries promptly, both in person and over the telephone • Support residents with day-to-day requests, ensuring exceptional customer service at all times • Monitor CCTV systems and help maintain the security of the building and its occupants • Carry out regular building patrols, reporting any maintenance or security concerns • Coordinate contractor access and ensure all visitors comply with site procedures • Record and report incidents, health & safety concerns, and security issues in line with company procedures • Manage the secure issue and return of keys, maintaining accurate records • Receive, organise, and distribute parcels, registered mail, and deliveries • Notify residents when deliveries are available for collection and ensure items are released to authorised recipients only • Help maintain a clean, safe, and welcoming reception and communal areas Benefits • Salary of £27,500 per annum • 4 on, 4 off shift pattern (7:00am - 7:00pm) • Life insurance cover • Gym membership contribution • 4% employer pension contribution • Access to accredited training and career development opportunities • Opportunity to work within a premium residential development in Whitechapel