Department Administrator

Job Title: Department Administrator Location: Uckfield, East Sussex Job Type: Permanent, Full-Time (40 hours per week) Salary: £27,000 - £28,000 + benefits Our client is seeking a highly organised and detail-oriented Administration Assistant to join their busy team based in Uckfield. This is an excellent opportunity for someone with previous administration experience who enjoys working in a fast-paced office environment. The successful candidate will play a key role in supporting the administration of new claims, ensuring accurate case setup, maintaining records, and delivering excellent service to both private and corporate clients. This is a varied administrative position requiring excellent organisational skills, strong attention to detail, and confidence working across multiple databases and case management systems. Key Responsibilities • Managing the new claims email inbox • Setting up new files and cases by accurately entering information and documentation onto the case management system from multiple databases • Reviewing documentation to ensure files are set up accurately and efficiently • Preparing client care letters and compliance documentation • Processing incoming post, scanning, and saving documents onto the case management system • Answering and directing telephone enquiries in a professional manner • Printing and preparing documentation for postal dispatch • Providing regular updates to both private and corporate clients • Updating records and maintaining accurate client information across multiple systems • Assisting the team with general administrative and office support tasks as required • Prioritising workload effectively to meet deadlines within a busy environment Requirements • Previous administration, office support, or coordinator experience • Exceptional attention to detail and accuracy • Strong organisational and time management skills • Excellent verbal and written communication skills • Confident using Microsoft 365 applications • Ability to learn and work confidently with a variety of case management and database systems • Experience accurately transferring and maintaining data across multiple systems • Ability to work independently and collaboratively as part of a team • Professional, reliable, and client-focused approach • Ability to work effectively under pressure in a fast-paced environment Benefits • Free on-site parking • 20 days' annual leave plus Bank Holidays • Additional birthday holiday after 12 months' service • Full-time hours: Monday to Friday, 9:00am - 5:30pm (including a one-hour lunch break) • Four-month probationary period If you are interested in this opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne branch will be in contact.