Desktop Support Engineer

Desktop Support Engineer Package: £30,000 + circa £500 per month on-call allowance + circa 10% bonus Benefits: 9% pension contribution + private medical Hours: 37 hours per week between 8am – 6pm Monday to Friday Location: Sunderland (Office-Based) My client is a rapidly growing FTSE international organisation offering a range of solutions to the global Professional Services sector. As part of their exciting growth there is an opportunity to join their IT function as they seek to strengthen their internal IT support capabilities. The Role • Providing first class end user support to colleagues across their global locations • Assist with testing of network connectivity • Configuring and deploying end user devices • Maintaining assets including laptops and phones • Asset management ensuring devices are ready and up-to-date when needed • Supporting meetings / webinars and meeting room technology • Induction and training of new joiners • Training of end users in our applications and use of their devices • Development of user training initiatives • Developing and documenting new procedures • Driving support standards • Participating in IT drop-in days to support staff • Participating in the out-of-hours support rota to provide cover for critical incidents and urgent user requests, typically 1 week in 4 between 6pm and 10.30pm (Monday to Friday) The Person • Open to candidates with similar experience from either MSP or in-house environments • Strong exposure to Microsoft technologies and ITSM frameworks • Ideally 2–3 years’ relevant experience within a 300–500 employee environment, or supporting similar-sized clients within an MSP • Degree or formal qualifications not essential, though ITIL (or similar) would be beneficial • Willing to be part of an evening on-call rota typically 1 week in 4 • Strong personal attributes including drive, ambition, and the confidence to communicate effectively across all levels of the business Based on-site their Sunderland HQ, this is a fantastic opportunity to join a leading organisation at an exciting time with genuine opportunities for career development and progression. Alongside their attractive salary, they also offer a very generous pension contribution, private medical, the ability to ‘buy and sell’ holidays and a share incentive plan. GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.