Diagnostics Administration Assistant

Job description Managing patient referrals and diagnostic bookings. Scheduling, amending, and cancelling appointments. Maintaining accurate patient records on clinical systems e.g. S1, EMIS Data entry and validation to ensure information is accurate and up to date. Processing correspondence, reports, and clinical documentation. Filing and maintaining confidential records in line with GDPR and NHS information governance requirements. Answering telephone calls and responding to patient enquiries. Communicating appointment details, preparation instructions, and follow-up information. Providing a professional and empathetic service to patients attending diagnostic services. Liaising with patients regarding appointment changes or service updates. Managing shared inboxes and responding to routine enquiries. Supporting rota coordination and clinic administration. Assisting with general office administration tasks and document preparation. Our key expectations are: Self-awareness - Living authentically Adaptability - Being ready to adjust depending on the situation Openness - What you see is what you get Positivity with a real sense of being able to strive for the impossible Generosity of spirit- Everyday should be an opportunity to act with kindness Ability to have fun Taking the role seriously, whilst being yourself Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next. Values:Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA: Fun: People rarely succeed unless they are having fun. Happiness is healthy! Awesome: We arent here to be average, were here to be awesome! Humble: Were here to make a difference to the lives of others, NOT to see how important we can become Brave: We challenge the norm. We have the courage to get the difficult jobs done Oompf: We have natural oompf! Its infectious! Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be required that we will submit a Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Before you start, this will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references, and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). Job description Job responsibilities Job description Managing patient referrals and diagnostic bookings. Scheduling, amending, and cancelling appointments. Maintaining accurate patient records on clinical systems e.g. S1, EMIS Data entry and validation to ensure information is accurate and up to date. Processing correspondence, reports, and clinical documentation. Filing and maintaining confidential records in line with GDPR and NHS information governance requirements. Answering telephone calls and responding to patient enquiries. Communicating appointment details, preparation instructions, and follow-up information. Providing a professional and empathetic service to patients attending diagnostic services. Liaising with patients regarding appointment changes or service updates. Managing shared inboxes and responding to routine enquiries. Supporting rota coordination and clinic administration. Assisting with general office administration tasks and document preparation. Our key expectations are: Self-awareness - Living authentically Adaptability - Being ready to adjust depending on the situation Openness - What you see is what you get Positivity with a real sense of being able to strive for the impossible Generosity of spirit- Everyday should be an opportunity to act with kindness Ability to have fun Taking the role seriously, whilst being yourself Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next. Values:Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA: Fun: People rarely succeed unless they are having fun. Happiness is healthy! Awesome: We arent here to be average, were here to be awesome! Humble: Were here to make a difference to the lives of others, NOT to see how important we can become Brave: We challenge the norm. We have the courage to get the difficult jobs done Oompf: We have natural oompf! Its infectious! Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be required that we will submit a Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Before you start, this will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references, and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).