Discretionary Payments Officer

Job Introduction Hybrid with base at Britannia House, Bradford City Centre Customer and Welfare Services We are seeking a motivated and detail‑focused officer to support residents facing financial hardship. You will be responsible for assessing, awarding, and monitoring crisis and housing payments, and other local welfare schemes in line with legislation, council policy, and best practice. This is a key customer‑facing role requiring sound judgement, empathy, and a strong understanding of welfare benefits and financial assessment. The successful candidate must have excellent IT skills, written and verbal communication and be able to produce work with a high degree of accuracy, paying strong attention to detail and complete it effectively and to tight deadlines. Successful candidates can expect to receive: • 25 days per year holiday entitlement (increasing to 30 days after 5 years’ service) and a further 8 public holidays as well as the opportunity to take extra time off under our flexi scheme • The option to work at home, provided the required knowledge level and work targets are met • Flexibility around your working hours (subject to the needs of the business and team) • Membership of the West Yorkshire Local Government Pension scheme • A city centre working location – within walking distance of the bus and train stations and the main shopping centres. For more information please contact Employee Offer Equal Opportunities We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation. We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive. If you require any adjustments to the recruitment process to support your application, please let us know, and we will work with you to meet your needs. The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members. • Salary £28,142.00 - £31,022.00 Per Annum • Frequency Annual • Job Reference bradfordmbc/TP/823/2094 • Contract Type Temporary • Working Hours Monday to Thursday Friday • Closing Date 1 August, 2026 • Job Category Customer Service • Service Revenues, Benefits & Customer Services • Location Britannia House, Hall Ings, Bradford, United Kingdom • Additonal Payments For Office Use Only • Posted on 3 July, 2026