Dispenser

Dispensing: • Take orders for and dispensing acute and repeat prescriptions in accordance with the current dispensary policy. • Give patients their acute and repeat medications and collecting prescription charges when appropriate and checking patient exemption statements. • To ensure on collection of their medication, the patient completes the reverse of the prescription correctly. Record and collect the prescription money when required. • Book appointments where necessary. • Resolve any patients queries regarding drugs, prescriptions or dispensing service. • Prepare blister packs. • To deal with queries from district nurses and support staff. Stock Management: • Maintain appropriate stocking levels as pre-set on the clinical system. • Assist in stock checks. • Ensure all new stock is checked thoroughly and in accordance with the invoices produced following dispensary protocols. • Ensure that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions. • Chase and rectify any anomalies in stock orders from deliveries. • Maintain the correct stock rotation as advised in the dispensary SOPs. • Maintain the Controlled Drug Register and stock levels in accordance with regulations. Dispensing Administration: • Prepare and advise the Finance Manager of all VAT implications. • Assist in the preparation and submission of dispensing projects e.g. The Dispensing Services Quality Scheme, Drug and Formulary Audits, Dispensing Protocols. • Report any near misses and significant events through the correct process. • Use the computer to keep records up to date. • Maintain full and accurate records of all dispensing transactions. • Check with GPs or in patient records if concerned about the appropriateness of requests for medication. • Make cash register checks to ensure an accurate record and balance are achieved. • Ensure the dispensary maintains adequate supplies of the required stationery. • To maintain administrative patient information accurately (address details, telephone numbers) and update as required to reflect accurately every patients details and to ensure confidentiality. The Dispensary & Surgery Team: • Undertake training, updating and development and maintaining an awareness of pharmaceutical issues. • Advise other surgery staff on matters relating to the dispensary. • Clean work surfaces and shelving on a regular basis and ensuring that that all dispensary equipment is kept clean and kept in good working order. • Ensure the surgery premises, staff and visitors are always protected by identifying to the appropriate team members or management any areas of concern. • Ensure all security aspects are considered for the dispensary and stocked drugs. Key Results/Outcomes: • To assist the Operations Manager in ensuring effective financial control of the dispensary. • Ensure patients are greeted and dealt with in a polite and friendly manner to ensure that they receive the best possible experience in the circumstances. • Always maintain patient confidentiality ensuring that all relevant legislation, policy and guidance is followed. Line Management Responsibilities: • None Job description Job responsibilities Dispensing: • Take orders for and dispensing acute and repeat prescriptions in accordance with the current dispensary policy. • Give patients their acute and repeat medications and collecting prescription charges when appropriate and checking patient exemption statements. • To ensure on collection of their medication, the patient completes the reverse of the prescription correctly. Record and collect the prescription money when required. • Book appointments where necessary. • Resolve any patients queries regarding drugs, prescriptions or dispensing service. • Prepare blister packs. • To deal with queries from district nurses and support staff. Stock Management: • Maintain appropriate stocking levels as pre-set on the clinical system. • Assist in stock checks. • Ensure all new stock is checked thoroughly and in accordance with the invoices produced following dispensary protocols. • Ensure that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions. • Chase and rectify any anomalies in stock orders from deliveries. • Maintain the correct stock rotation as advised in the dispensary SOPs. • Maintain the Controlled Drug Register and stock levels in accordance with regulations. Dispensing Administration: • Prepare and advise the Finance Manager of all VAT implications. • Assist in the preparation and submission of dispensing projects e.g. The Dispensing Services Quality Scheme, Drug and Formulary Audits, Dispensing Protocols. • Report any near misses and significant events through the correct process. • Use the computer to keep records up to date. • Maintain full and accurate records of all dispensing transactions. • Check with GPs or in patient records if concerned about the appropriateness of requests for medication. • Make cash register checks to ensure an accurate record and balance are achieved. • Ensure the dispensary maintains adequate supplies of the required stationery. • To maintain administrative patient information accurately (address details, telephone numbers) and update as required to reflect accurately every patients details and to ensure confidentiality. The Dispensary & Surgery Team: • Undertake training, updating and development and maintaining an awareness of pharmaceutical issues. • Advise other surgery staff on matters relating to the dispensary. • Clean work surfaces and shelving on a regular basis and ensuring that that all dispensary equipment is kept clean and kept in good working order. • Ensure the surgery premises, staff and visitors are always protected by identifying to the appropriate team members or management any areas of concern. • Ensure all security aspects are considered for the dispensary and stocked drugs. Key Results/Outcomes: • To assist the Operations Manager in ensuring effective financial control of the dispensary. • Ensure patients are greeted and dealt with in a polite and friendly manner to ensure that they receive the best possible experience in the circumstances. • Always maintain patient confidentiality ensuring that all relevant legislation, policy and guidance is followed. Line Management Responsibilities: • None