Driver Account Manager

About The Role: We’re looking for a proactive Driver Account Manager to keep our warehouse operations running smoothly and ensure every customer receives their appliance on time. You’ll take ownership of preparing delivery and installation runs each morning, monitoring progress throughout the day, and resolving any issues quickly and professionally. This is a hands-on role where you’ll support our self-loading depot, ensure all vehicles are roadworthy and compliant, and provide ongoing assistance to our Drivers, Quality, and People teams. • Salary: £31,272.74 per annum • Hours:40 hours per week • Start and finish time: Flexible • Shift pattern: 5 days out of 7 • Job Type: 12 Month FTC • Location: Unit 1, The Heights,Cranbourne Industrial Estate,Cranbourne Road, Potters Bar, EN6 3JN Here's What You Can Expect To Be Doing: • Prepare and oversee daily delivery and installation runs to ensure timely dispatch. • Monitor operations throughout the day, resolving issues promptly to maintain service standards. • Check all vehicles leaving the depot for security, legality, and compliance with transport legislation. • Complete daily in-house reports for the Depot Manager. • Support and guide drivers, handling queries professionally and efficiently. • Conduct alcohol testing when required and ensure compliance with company policies. • Manage transhipping and reloads to keep operations flowing smoothly. • Debrief vehicles returning from delivery and installation runs, addressing any issues or damages. A Few Things About You: • Strong understanding of transport legislation and logistics operations. • Ability to build positive relationships under pressure and maintain professionalism. • Confident decision-making skills when the Depot Manager is unavailable. • Quick problem-solving ability and adaptability to changing situations. • Excellent verbal and written communication skills. • Competent in Microsoft Office, particularly Excel. Our Benefits: • 33 days holiday • 5% contribution pension scheme • Healthcare Cashback Scheme • Exclusive Staff Discount • Enhanced Maternity, Paternity and Adoption Packages • Expression of wish service • Make a difference days (x2 fully paid charity days a year) • Share-save Scheme To see all our benefits and perks, visit our AO Benefits page.