Duty Manager

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Duty Manager to join our growing business. As Duty Manager you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts. Key responsibilities include: Maximise profit: • Have a clear focus on delivering great availability for your customers. • Play an active role in your store to “sell a £1 & save a £1” to help drive sales. • Deliver on all agreed actions set for you by your line manager. Engage, develop & retain great people: • Proactively support and work with the Talking Shop Rep in your store. • Support team engagement in your store. • Play a part in creating an inclusive culture where everyone can be their best. • Take a proactive approach to personal development and share your own knowledge to support up-skilling the team. Doing the right processes and doing them right: • Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees. • A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop. • Follow and implement all cash handling and security policies & processes. • Play your part in providing the best digital service through implementing all “One Best Way” processes. Leadership: Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers: • Love your customers by being approachable. • Look after our own by being respectful. • Work together by being enthusiastic. • Hate waste by taking action. • Care about the business and our people by being considerate. Required skills & experience: • Experience in a retail management or supervisory role ideal but not essential. • Communicates effectively with every colleague to deliver store tasks first time, every time. • Plans and organises the shift, using every member of the team. • Provides balanced feedback when needed to improve the performance of every colleague. • Sets the pace of the team, when on shift, by being hands on to deliver a great store. What We Offer: • 15% discount in all Iceland and The Food Warehouse stores. • 28 days holiday (including Bank Holidays). • Christmas vouchers – increasing with length of service. • Refer a Friend scheme. • Christmas saving schemes. • Long service awards. • Option to join a healthcare plan. • Grocery Aid for free and confidential financial, emotional and practical support. • Clear career pathways with opportunities for development and progression. • A supportive and inclusive work environment. Apply now to join the team and start your Iceland story!