Duty Manager (Health & Social Care)

Duty Manager (Health & Social Care) Location: Swindon, Wiltshire Job Type: Full-time, Permanent Salary: From £30,000 per year (depending on experience) The Role As Duty Manager, you will oversee the day-to-day operation of the service, ensuring care is delivered safely, efficiently, and in line with CQC regulations. You will provide leadership to care staff, respond to operational issues, and ensure compliance while maintaining excellent standards of care. This is an excellent opportunity for a strong leader with experience in health and social care who is passionate about delivering high-quality, person-centred care and supporting staff to achieve the highest standards. Key Responsibilities • Manage the daily operation of the service and coordinate care delivery. • Ensure all care visits are covered, and staffing levels are maintained. • Provide leadership, supervision, and ongoing support to care staff. • Participate in the on-call rota and respond to emergencies and out-of-hours issues. • Conduct spot checks, staff supervisions, observations, and competency assessments. • Investigate incidents, accidents, complaints, and safeguarding concerns. • Monitor service performance through KPIs and capacity tracking. • Maintain accurate records using electronic care management systems (Birdie experience desirable). • Liaise with local authorities, NHS professionals, families, and other stakeholders. • Support recruitment, induction, training, and staff development. • Ensure compliance with CQC Fundamental Standards, company policies, and employment legislation. • Promote a culture of continuous improvement and high-quality care. Essential Requirements • Minimum of 3 years' management experience within domiciliary care or supported living. • Excellent knowledge of CQC Fundamental Standards and safeguarding. • Level 3 Diploma in Health & Social Care (minimum). • Level 5 Diploma in Leadership & Management (or working towards). • Strong leadership, organisational, and communication skills. • Experience using electronic care planning and rostering systems. • Full UK driving licence and access to your own vehicle. • Right to work in the UK. Desirable • Experience managing or supporting CQC inspections. • Experience using Birdie, People Planner, or similar care management systems. • Previous Registered Manager experience or aspirations to progress into a Registered Manager role. Benefits • Standard pension scheme • 28 days' holiday including bank holidays • On-site parking • Opportunities for professional development and career progression