Duty Manager

Duty Manager Location: West London (Ealing) | Salary: £35,000-£37,000 | Shifts: 4 on/4 off, 7am-7pm Join a major new and growing residential community and lead a busy front-of-house/concierge team, ensuring exceptional resident experience. Perfect for candidates from hotels or premium hospitality who thrive in fast-paced, high-standard environments, with strong management experience. Key agenda of the role: • Lead concierge/front-of-house team • Drive service standards & resident satisfaction • Manage rotas, holidays, sickness & lateness • Oversee day-to-night handovers • Handle high-volume operational workload • Work with site leadership to streamline operations Busy, high-visibility role in a professional environment! Ideal Duty Manager… • Thrives under pressure & leads from the front • Operationally resilient & proactive • Maintains high standards consistently • Hotel or high-end service experience preferred • Certifications (IOSH, Security, TPI) are a bonus! Benefits to you will include: • Group Life Insurance & Pension • Annual Salary Reviews & Career Progression Training • Gym & Retail Discounts • Learning & Leisure Perks • Health & Well-being schemes, apps and support • Cash Bonus for Referring a Friend, Customer Feedback Bonus, Referral Incentive Scheme, Length of Service Annual Leave Why Apply!? • Lead a high-performing team in a flagship, complex residential development in West London • Real operational ownership & visible impact • Busy, rewarding role with growth and progression potential • Immediate start available, but we'd wait for the right candidate too!