Dynamics 365 Functional Consultant - UK (Remote) - c£80K

Dynamics 365 Functional Consultant - UK (Remote) - c£80K You'll provide day-to-day functional support across Dynamics 365 Customer Engagement, covering Customer Service, Sales and Customer Insights, ensuring users receive a first-class service while helping to enhance and optimise the platform. Alongside your CE responsibilities, you'll gradually gain exposure to Dynamics 365 Finance & Supply Chain Management, supporting business processes and becoming a key member of a wider enterprise applications team. Key Responsibilities • Provide first and second-line functional support for Dynamics 365 Customer Engagement • Support users across Customer Service, Sales and Customer Insights • Configure and maintain security roles, business process flows, workflows, forms, views and system configuration • Investigate and resolve functional issues, escalating where appropriate • Gather business requirements and translate them into functional solutions • Support testing, User Acceptance Testing (UAT) and Microsoft release updates • Develop your knowledge of Dynamics 365 Finance & Supply Chain Management, supporting wider business applications over time Skills & Experience • Commercial experience supporting or configuring Microsoft Dynamics 365 Customer Engagement • Strong knowledge of one or more CE applications, including Customer Service, Sales or Customer Insights • Experience configuring security roles, business process flows, forms, views and workflows • Experience gathering requirements and supporting business users • Strong troubleshooting and problem-solving skills