E-commerce IT Manager

We're looking for an experienced E-commerce IT Manager to join a successful and growing online business based in Birmingham. This is an exciting opportunity for a hands-on IT professional who enjoys leading from the front, improving systems and developing people. You'll take ownership of the company's IT infrastructure, ensuring systems remain secure, reliable and fit for purpose while managing and mentoring a 1st/2nd Line Systems Administrator. Working closely with stakeholders across the business, you'll play a key role in delivering technology improvements that support continued growth. About the candidate We're looking for an experienced IT Manager with a strong background in e-commerce and a passion for delivering reliable, secure and efficient IT solutions. You'll have proven experience managing IT infrastructure within a fast-paced business, along with strong knowledge of Microsoft technologies including Microsoft 365, Entra ID, Intune and Windows environments. You'll be a proactive leader who enjoys taking ownership, driving improvements and developing people. As you'll be managing and mentoring a 1st/2nd Line Systems Administrator, you'll have previous experience leading or coaching team members and helping them reach their full potential. Strong problem-solving skills, a hands-on approach and the ability to manage multiple priorities are essential. Experience with networking, cyber security, backup and disaster recovery solutions is expected, while relevant Microsoft, Cisco or CompTIA certifications would be advantageous. Salary: Up to £60,000 DOE + Bonus Hours: Full-time, permanent (37.5 hours per week) Location: Birmingham (Hybrid working after 6 months) What you'll do • Take ownership of the day-to-day management, performance and security of the company's IT infrastructure. • Lead, mentor and develop a 1st/2nd Line Systems Administrator, providing guidance and supporting their professional development. • Manage servers, networks, Microsoft 365, Entra ID, Intune and end-user environments. • Maintain office infrastructure including Wi-Fi, networking equipment and VoIP systems. • Ensure backups, disaster recovery and business continuity plans remain effective and up to date. • Oversee hardware procurement, device deployment and secure onboarding and offboarding processes. • Deliver infrastructure upgrades, technology projects and continuous system improvements. • Produce and maintain technical documentation, policies and operational procedures. • Work closely with internal departments to support business-critical systems and projects. • Manage relationships with external IT suppliers and technology partners. • Identify opportunities to strengthen cyber security, improve resilience and enhance operational efficiency. Benefits • Bonus scheme • 25 days annual leave plus bank holidays. • Option to purchase up to five additional days' holiday. • On-site gym. • Health and wellbeing programme. • Employee discount scheme. • Opportunity to lead, influence and improve the company's IT function. • Long-term career development within a growing e-commerce business. If you're an experienced IT Manager with an e-commerce background and you're looking for your next challenge, we'd love to hear from you, apply today!