Ecommerce Customer Services Operations Executive

Ecommerce Customer Services Operations ExecutiveUK-based / Hybrid | Full-time Replacement role About the Client We are partnering with a long-established UK consumer health and wellness business with a strong global footprint. The company develops and manufactures natural healthcare products sold across retail, pharmacy, and direct-to-consumer channels in over 50 international markets. Ecommerce is a key growth channel, with strong activity across Amazon, Shopify (DTC), and TikTok Shop, supported by a complex supply chain and batch-managed product environment. We are now hiring an Ecommerce & Marketplace Operations Manager to take ownership of end-to-end digital trading and operational performance. The Role A highly operational, hands-on role responsible for managing ecommerce execution across: • Amazon Seller Central (3P - core focus) • Shopify DTC • TikTok Shop You will ensure smooth order flow, strong stock availability, accurate marketplace execution, and a high-quality customer experience. Amazon is the dominant channel and requires strong Seller Central expertise and operational control. Key Responsibilities • Own Amazon Seller Central (3P) operations, performance, and account health • Manage catalogue accuracy, SKU changes, and compliance requirements • Monitor KPIs (returns, chargebacks, performance metrics) and drive corrective action • Oversee Shopify and TikTok Shop fulfilment (pick, pack, ship) • Own stock management, replenishment, and availability across channels • Manage customer service issues across ecommerce touchpoints • Produce regular sales and settlement reporting (Excel / ERP / Amazon) • Work across ERP systems, Shopify, and Amazon Seller Central • Support international marketplace and operational transitions Skills & Experience Required • Strong experience with Amazon Seller Central (essential) • Ecommerce operations experience across DTC and marketplaces • Strong understanding of stock management, fulfilment, and forecasting • Confident using Shopify or similar platforms • Strong Excel and reporting capability • Experience with ERP systems (SAP preferred) • Strong understanding of Amazon KPIs and marketplace operations • Able to manage multiple stakeholders in a fast-moving environment Who You Are • Hands-on, operational, and highly execution-focused • Strong problem solver who takes ownership • Comfortable in fast-changing ecommerce environments • Highly organised with strong attention to detail • Confident working across multiple systems and stakeholders • Able to work independently and deliver under pressure *Rates depend on experience and client requirements