Education Services Administrator

Please complete the application via this link: https://spirithealth.bamboohr.com/careers/290 The role You'll be at the heart of our education services, ensuring patients can access the right education at the right time. You'll take ownership of the patient experience from referral through to course attendance and discharge, making every interaction simple, supportive and efficient. This is a role for someone who likes pace, loves organisation and gets energy from helping others. You will work on your own initiative, backed by a team that moves fast, challenges the norm and always has each other’s backs. No two days are the same. You'll be trusted to manage your own workload, solve problems, spot opportunities for improvement and keep everything moving, even during busy periods. What success looks like You'll know you're making a difference when: • Patient medical data is treated confidentially and entered accurately on to our databases • Patients are booked quickly and efficiently onto the right programmes. • Booking performance consistently exceeds service targets • Patients attend their education sessions because of the positive experience you've provided • Courses run smoothly with educators fully supported • Service performance continues to improve through your attention to detail and proactive approach • Patients receive an outstanding experience from their first contact through to completion of their programme • Our targets are met and exceeded across the whole service Who we're looking for We're looking for someone who brings energy, organisation and a genuine passion for helping people. You'll probably be someone who: • Loves organising people, diaries, events and logistics • Enjoys speaking with people and delivering excellent customer service • Is confident communicating with patients, healthcare professionals and colleagues • Has excellent attention to detail • Can prioritise multiple tasks and remain calm under pressure • Is comfortable using Microsoft Office and computer-based booking systems • Works well independently whilst being a brilliant team player • Uses initiative to solve problems rather than waiting to be told what to do • Treats confidential information with care and professionalism • Takes pride in getting things right first time Previous experience within healthcare, administration, customer service, event coordination or NHS services would be an advantage, but we're equally interested in people with the right attitude, enthusiasm and willingness to learn. Life at Spirit Our values aren't words on a wall—they shape everything we do. Brilliance Challenge assumptions. Stay curious. Raise standards. Never settle for "good enough". Family Support each other. Be honest. Take ownership. Celebrate success together. Vigour Bring energy. Keep moving. Adapt quickly. Deliver results. If those values resonate with you, you'll fit right in. Who are Spirit? We're challengers on one mission: Make Health Easy. For more than 15 years we've been helping the NHS improve care through smarter medicines management, digital health technology and patient education. We're trusted by healthcare organisations across the UK to deliver innovative services that improve lives whilst making healthcare easier for clinicians. Through the Spirit Health Foundation, we're extending that mission globally by improving access to healthcare for underserved communities. We've been recognised as the #1 Health & Social Care Employer by Best Companies—and we're just getting started. Ready to join us? If you're looking for a career where your work genuinely changes lives, we'd love to hear from you. Bring your organisation, enthusiasm and passion for helping people, and we'll provide the support, flexibility and opportunities to help you thrive. Think you've got the Brilliance, Family and Vigour to match? Apply today and help us make health easy. Closing date: end of day 24/07/2026 Successful applicants will be subject to pre-employment checks, including an appropriate DBS, Access NI or Disclosure Scotland check. Spirit Health is proud to be an equal opportunities employer and welcomes applications from all backgrounds. Pay: From £13.45 per hour Work Location: Hybrid remote in Leicester LE2 6UP