ER Advisor

Job Description We are recruiting a field-based ER advisor to work with our Operations Team helping to provide expert advice and guidance on complex, fast-paced casework, ensuring timely and compliant resolutions across a range of Employee Relation matters. Core role responsibilities will include the following: • Be the main point of contact for providing ER advice and guidance whilst managing a portfolio of caseloads. • Develop and maintain relationships with Colleagues across the business including Leeds Support Centre, Home Managers and Regional Management teams. • Ensure the provision of advice to all managers regarding all aspects of employment procedures, resulting in both a commercial and pragmatic approach to employee relations. • Through active management of cases, support the reduction of sickness absence throughout the company (including short-term & long-term sickness) • Support with Company key performance indicators which relate to case work, including sickness absence, grievances, and investigations. • Manage referrals to regulatory bodies, escalating cases and/or seeking guidance when required. • Produce, collate, and analyse reports monthly to spot trends and reduce future workplace risks • Support and coach Home Managers to confidently manage day-to-day people issues • Support and coach Home Managers to confidently lead investigations and prepare investigation reports • Ensure compliance with UK employment law • Support with ER projects and initiatives when required The successful candidate: • Holds a CIPD level 3 qualification or above • Can communicate effectively both verbally and in writing, to differing audiences • Can prepare accurate written correspondence, with a focus on attention to detail • Have a can-do attitude and the ability to exercise initiative • Have demonstrable organisational skills • Possess advanced Microsoft Word, Excel skills with a high degree of accuracy and speed required in all tasks • Be able to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives • Demonstrate high level of confidentiality • Be able to work effectively alone and as part of a team We are especially keen to hear from individuals who can demonstrate: • Expert advice and guidance on complex, fast-paced ER casework, ensuring timely and compliant resolutions across a range of Employee Relation matters. • Interpret and advise on ER policies and procedures, supporting managers to apply them consistently and effectively in line with best practice and employment law. • Manage a varied caseload including disciplinaries, grievances, absence management, and performance issues within a dynamic care environment. • Previous experience within a care setting, experience is advantageous but not essential. • Willingness to travel, predominantly across the Northeast, with occasional national travel as required. Job description Job responsibilities Job Description We are recruiting a field-based ER advisor to work with our Operations Team helping to provide expert advice and guidance on complex, fast-paced casework, ensuring timely and compliant resolutions across a range of Employee Relation matters. Core role responsibilities will include the following: • Be the main point of contact for providing ER advice and guidance whilst managing a portfolio of caseloads. • Develop and maintain relationships with Colleagues across the business including Leeds Support Centre, Home Managers and Regional Management teams. • Ensure the provision of advice to all managers regarding all aspects of employment procedures, resulting in both a commercial and pragmatic approach to employee relations. • Through active management of cases, support the reduction of sickness absence throughout the company (including short-term & long-term sickness) • Support with Company key performance indicators which relate to case work, including sickness absence, grievances, and investigations. • Manage referrals to regulatory bodies, escalating cases and/or seeking guidance when required. • Produce, collate, and analyse reports monthly to spot trends and reduce future workplace risks • Support and coach Home Managers to confidently manage day-to-day people issues • Support and coach Home Managers to confidently lead investigations and prepare investigation reports • Ensure compliance with UK employment law • Support with ER projects and initiatives when required The successful candidate: • Holds a CIPD level 3 qualification or above • Can communicate effectively both verbally and in writing, to differing audiences • Can prepare accurate written correspondence, with a focus on attention to detail • Have a can-do attitude and the ability to exercise initiative • Have demonstrable organisational skills • Possess advanced Microsoft Word, Excel skills with a high degree of accuracy and speed required in all tasks • Be able to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives • Demonstrate high level of confidentiality • Be able to work effectively alone and as part of a team We are especially keen to hear from individuals who can demonstrate: • Expert advice and guidance on complex, fast-paced ER casework, ensuring timely and compliant resolutions across a range of Employee Relation matters. • Interpret and advise on ER policies and procedures, supporting managers to apply them consistently and effectively in line with best practice and employment law. • Manage a varied caseload including disciplinaries, grievances, absence management, and performance issues within a dynamic care environment. • Previous experience within a care setting, experience is advantageous but not essential. • Willingness to travel, predominantly across the Northeast, with occasional national travel as required.