Ex-Offender Mentor

Ex-Offender Mentor (Female Cohort) Location: HMP Eastwood Park Hours: 37 hours per week Contract: Permanent Salary: £25,877 - £29,000 per annum (depending on experience) Trigon Recruitment are recruiting on behalf of a fantastic training provider. Our client is launching an exciting new Custody Hub dedicated to supporting women in custody and is looking for a passionate, resilient and motivated individual to join the team from the outset. This is an opportunity to help shape a new service that empowers women to overcome barriers, build confidence and prepare for successful reintegration into their communities. If you're committed to helping people achieve positive change, enjoy building trusted relationships and want a career with real purpose, we'd love to hear from you. The Role As a Ex-Offender Mentor, you will work directly with women in custody, managing a caseload from initial engagement and assessment through to pre-release planning and transition into the community. You will deliver personalised one-to-one support, facilitate group sessions and encourage participants to remain engaged throughout their journey. Working collaboratively with partner organisations, peer mentors and support services, you will help individuals overcome challenges, achieve their goals and access the practical support they need to reduce reoffending and build positive futures. Key Responsibilities • Manage a caseload of participants, delivering tailored support plans that meet individual needs. • Conduct assessments, reviews and pre-release planning to support successful resettlement. • Deliver engaging one-to-one and group-based interventions. • Build positive, professional relationships that promote trust, motivation and personal development. • Support participants to access services including housing, health and wellbeing, substance misuse, employment, education and training. • Work collaboratively with peer mentors, volunteers and external agencies to achieve positive outcomes. • Maintain accurate case records and ensure all documentation is completed in line with organisational and contractual requirements. • Monitor and manage risk, safeguarding adults and children, escalating concerns where appropriate. • Contribute to team performance, service objectives and continuous improvement initiatives. • Share knowledge and best practice to support colleagues and the wider team. About You We're looking for someone who is passionate about supporting vulnerable individuals and can build strong relationships with people from a wide range of backgrounds. You may already have experience within probation, rehabilitation, social care, employability, housing, community support or the criminal justice sector. Equally important is your ability to motivate others, communicate effectively and remain calm and resilient in challenging situations. What You'll Bring • Excellent communication and interpersonal skills. • The ability to motivate, encourage and sustain engagement. • Strong relationship-building skills and a person-centred approach. • Confidence working independently and collaboratively within a multidisciplinary team. • Excellent organisational, time management and case management skills. • Experience working towards performance targets and service outcomes. • Good IT skills, including maintaining accurate electronic records. • A strong understanding of safeguarding and supporting vulnerable adults. Desirable Experience & Qualifications • Level 3 Information, Advice and Guidance (IAG) qualification. • Experience managing a caseload. • Experience working within probation, social care, rehabilitation or the criminal justice sector. Employee Benefits Our client offers a comprehensive benefits package, including: • 25 days' annual leave plus Bank Holidays. • Your birthday off each year. • Two paid volunteering days annually. • 5% employee and 5% employer pension contribution. • Healthcare Cash Plan. • Life assurance (three times annual salary). Apply Today If you're looking for a rewarding opportunity where you can make a genuine difference to the lives of women in custody while joining an innovative and supportive team, we'd love to hear from you. Apply now to be part of a service that helps transform lives and create safer communities. For a confidential discussion or to apply, please contact Tiff Bennett on or email