Facilities Helpdesk Coordinator

Time Appointments are proud to be recruiting on behalf of a leading local business who are currently seeking to appoint a Facilities Helpdesk Coordinator to join their team. This is a fantastic opportunity for a professional individual with helpdesk and scheduling experience to work for a highly successful business with an outstanding reputation. Key Duties & Responsibilities: • Managing and processing helpdesk phone calls and emails • Liaising with clients, customers and contract support teams • Logging sales orders and all reactive works in a timely and efficient manner, and assigning to engineers and contractors • Uploading documents, job numbers, service hours, and contact details • Supporting the operation to ensure that value for money is being secured from sub-contractors • Providing effective administrative support to the wider business as and when required Skills & Experience Required: • Proven administrative experience gained from a similar helpdesk/service coordinating/scheduling role • Strong attention to detail and problem-solving abilities • Effective communication and interpersonal skills, both verbal and written • Excellent organisational and multitasking abilities • Ability to work well under pressure and meet deadlines • Excellent IT skills, including the use of Microsoft packages