Facilities Manager - Susquehanna International Group

Overview We are seeking an experienced Facilities Manager to oversee and continuously improve our London office environment, supporting a high-performance technology trading business. The role combines traditional facilities management with technical infrastructure oversight, critical environment management, and workplace strategy. Reporting to Head of Facilities EMEA (based in Dublin), you will be expected to operate with a high degree of autonomy, exercising sound judgement and escalating appropriately. You will ensure the seamless operation of a mission-critical office environment where uptime, resilience, security, and employee experience are paramount. This role requires strong vendor management, project delivery capability, and a solid understanding of technical building systems supporting trading and technology operations. What you'll be doing: Facilities Operations & Workplace Management • Lead day to day facilities operations across the London Office • Ensure a safe, compliant and efficient working environment for employees and visitors • Line manage the London facilities team, including objective setting, day to day guidance, and performance management • Manage hard and soft Facility Management services, including: • Mechanical and electrical systems • HVAC and BMS systems • Cleaning and waste management • Security and access control • Health and safety • Mailroom and office services as required • Develop and maintain service level agreements with key suppliers and contractors • Conduct regular audits, inspections and performance reviews Critical Infrastructure Management • Oversee critical office infrastructure supporting trading and technology operations • Coordinate maintenance and testing of: • UPS systems • Backup power arrangements • Generator systems • Cooling infrastructure • Comms rooms and technical spaces • Building monitoring systems • Work closely with Techology, Network Engineering and Security teams to ensure operational resilience • Support incident response and escalation procedures for facilities related outages Projects & Capital Works • Lead office fit-outs, refurbishments and expansions projects • Manage project budgets, procurement processes, and contractor performance • Coordinate workplace redesign initiatives supporting hybrid and growth strategies • Deliver sustainability and energy efficiency projects Health & Safety Compliance • Ensure compliance with UK Health & Safety legislation • Act as key contact for: • Fire safety • Emergency response planning • Risk assessments • Business continuity arrangements • Contractor management • Manage statuatory inspections and ensure compliance documentation remains current • Support ISO and operational resilience requirements where applicable Financial & Vendor Management • Collaborate with Facilities Leads to impact and manage annual facilities budgets and capital expenditure plans for your region • Identify opportunities for cost reduction and operational efficiencies • Lead contract negotiations and supplier tenders. • Monitor vendor KPIs and drive continuous service improvement. Workplace Experience • Own and continuously develop a premium employee workplace experience, with particular focus on the employee experience during London's growth phase. • Partner with HR and workplace services on workplace initiatives. • Support senior leadership visits, client events, and business-critical meetings. • Champion employee wellbeing, sustainability, and workplace engagement programs. Technical Responsibilities Given the nature of a technology trading environment, the successful candidate should possess experience or understanding of: • Data centre and comms room environments • Critical power systems (UPS, generators, PDUs) • Building Management Systems (BMS) • Access control and CCTV systems • Structured cabling and telecoms infrastructure • Environmental monitoring systems • Operational resilience and business continuity planning • Incident management and root cause analysis • Smart building technologies What we're looking for • 8+ years' facilities management experience; depth of experience in mission-critical or high-complexity environments is weighted more heavily than tenure alone. • 3 years' + experience in leading a facilities team • Experience within financial services, trading firms, technology companies, data centres, or mission-critical environments. • Strong understanding of hard services and technical building infrastructure. • Proven experience managing third-party vendors and service contracts. • Demonstrated delivery of office relocations, fit-outs, or major capital projects. Preferred Qualifications • Engineering qualification (Mechanical, Electrical, Building Services, or equivalent) • IWFM Level 5 or Level 6 • NEBOSH General Certificate or IOSH Managing Safely (an advantage) • Prince2, PMP, or similar project management certification (an advantage) Key Competencies • Strong stakeholder management skills • Commercial and financial acumen • Problem-solving and analytical capability • Crisis management and decision-making under pressure • Technical understanding of critical infrastructure • Excellent communication and leadership skills • Ability to operate in a fast-paced, high-performance environment