Field Collections Agent

** Start date 7th September 2026** Location: Within a 90-minute travel radius of your home (applicants must reside within Sunderland) Salary: From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,765 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved Do you: • Hold a full UK driving licence and have access to a vehicle? • Prefer working independently, outdoors, and engaging with people face-to-face? • Value flexibility and autonomy in your schedule? If that sounds like you — Orbit Credit Services has an excellent opportunity waiting. About the Role As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference. Your key responsibilities: • Visit customers to resolve outstanding arrears and discuss payment options • Handle accounts for both regulated and non-regulated clients. This will include reconnection visits • Accept payments, set up repayment plans, and re-engage customers with client services • Educate customers about the potential consequences of non-payment • Use an Orbit-supplied iPad to update account outcomes in real time Working Hours We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window: • Monday–Friday visiting times are between 8am-8pm • A number of shift pattern options available, you can choose between a 4 day or 5 day working week. Benefits • 31 days holiday (incl. bank holidays + December shutdown) • Fuel card for business use • Referral Bonus Scheme • Uncapped monthly bonuses (£200–£400 typical) • Comprehensive 5-week induction programme • Ongoing training and professional development • Access to Medicash and Employee Assistance Programme Requirements • Clear criminal record • No CCJs, IVAs, or bankruptcies in the last 6 years • Full driving licence (max 6 points), own car, and will require business insurance • Tech-savvy and comfortable working independently **At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.