Field Service Engineer

Desktop Support Engineer: Belfast - £14.35 per hour + Mileage Role Summary REED Technology Belfast are delighted to be partnering a local IT Support organisation, providing a Temporary Desktop Support Engineer for a project based in Belfast. Working as part of an IT Support team, responsible for the installation and support of IT equipment to a large private sector organisation, this role will report to the IT Manager and will involve Responsibilities: • First point of contact for Customers • Provide 1st Line diagnosis and resolution • Maintain a high level of 1st time fix rates • Logging incidents and service requests from customers received via telephone, email and customer portal and process accordingly • To provide an excellent level of customer service and value to end users • Escalation of tickets to resolver groups when required • Ensure customers are kept updated on progress of tickets • Prioritisation and management of workload and tasks, working within contractual Service Level Agreements • Work in accordance to company policies, procedures and standards • Maintain awareness of current appropriate technologies used by customers • Update and share knowledge gained Essential Criteria: • Excellent knowledge of Windows 10/11 • Ability to audit PCs and to install software on the replacements • Good troubleshooting skills of above software • Ability to work unsupervised • Good manner with customers (GP Practice managers) • Ability to drive with own vehicle and appropriate insurance Desirable Criteria • Desktop/network support/ installation experience Relevant security clearance, Access NI will be required for the successful candidates. Hourly rate: £14.35 per hour