Field Service Engineer

Are you an experienced Field Service Engineer looking for a varied role where no two days are the same? This well-established technology provider supports businesses across a range of sectors, and due to continued growth, they're looking to recruit a customer-focused Field Service Engineer to join their successful service team. This is an excellent opportunity for a technically minded engineer with strong fault-finding skills and a passion for delivering exceptional customer service. You'll be responsible for installing, maintaining and repairing a variety of business-critical technologies while building strong relationships with customers across your designated territory. What’s in it for you? • Work hours: 40 hours per week • Salary: £26,436 • 23 days holiday, increasing with length of service and the ability to purchase more • Birthday off • Contributory pension scheme • Enhanced family leave policies • Sick pay • Access to an employee assistance programme • Childcare vouchers Field Service Engineer Responsibilities: • Diagnose and repair a wide range of printers, multifunction devices, photocopiers and associated technologies • Install, configure, and commission new equipment at customer sites • Carry out maintenance visits to maximise equipment performance and reliability • Provide guidance and basic training on equipment use when needed • Manage service calls in line with agreed service level agreements and response targets • Maintain accurate service records and job reports • Liaise with the internal service and technical support teams to ensure successful resolution of customer issues • Manage parts and ensure faulty parts are returned • Identify potential issues and highlight these to customers and colleagues • Represent the business professionally and maintain excellent customer relationships Field Service Engineer Skills and Experience: • Previous field service engineering experience, with particular experience in supporting printers, multifunctional devices, and scanners • Experienced in working within a service-led environment to SLA targets • Demonstrates a good understanding of networking, connectivity and software troubleshooting • Naturally solutions-focused, with strong fault-finding and diagnostic skills • Superb organisation skills, able to work independently and manage own workload • Holds a full UK driving licence