Fire Engineer - London

• Work based around London and Home counties • Paying Up To £42k • Forward-thinking and Growing company Field Service Engineers attend customer sites, within their allocated regional area, to fulfil our business contracts. Completing planned preventive maintenances of fire safety systems, attending call-outs, fault-finding and completing the modification of existing systems. Ensuring compliance with industry standards and excellent customer service. Main Duties and Responsibilities • Follows Clarkson and DEF Network Business Code of Conduct. Always acts with integrity and due diligence. • Works efficiently and productively to meet Preventive Maintenance (PM) schedule for customers in the allocated regional area. • Responds to emergency call-outs and unscheduled work as they arise, attending sites in the most efficient and cost-effective way while meeting customer’s Service Level Agreement (SLA). • Completes service worksheets and all company documents, comprehensively in line with BS5839 and company policies and procedures. • Proactively feeds back on-site issues, non-compliances and additional work possibilities to the Field Services Manager. • Provides excellent customer service when responding to customers. • Attends follow-up visits – to ensure remedial work is completed within Service Level Agreement (SLA) timescales specific to customer. • Maximises on-site remedial works and opportunities. • Supports other departments to complete installation works on time, where required. • Builds strong, professional relationships with customers, suppliers, and internal personnel form other departments. • Follows health and safety guidance, always working in a safe manner, with the correct PPE, uniform and equipment required for the assigned work. • Liaises with QHSE Manager for quality audit purposes, calibration of equipment and Field audits, and checking understanding of monthly health and safety Toolbox Talks. • Leads by example adhering to Company Values; Respect & Diversity, Professionalism, Customer focus, Innovation, Simplicity. Core Skills Good communicator, approachable with a positive attitude. Customer service focussed. Organisation skills, such as time management and prioritising. Applies a problem-solving approach, taking accountability for own actions. Technical Skills Good IT skills. FIA Foundation with extensive knowledge of BS5839. Fault-finding knowledge. Modification of Fire Safety Systems configuration Desired Skills and Training resources Technical FIA course, Any further FIA training in advanced or specialist areas.