General Manager / Front of House Manager

General Manager / Front of House ManagerCommercial Property / Flexible Office Space Location: Bristol Salary: Competitive, to be confirmed, plus excellent benefits Job Type: Full-time, permanent The OpportunityWe are seeking a dynamic, service-led General Manager / Front of House Manager to take full ownership of a flagship flexible office site in Bristol. This is a high-profile, fast-paced role suited to a confident leader who can deliver exceptional client service, maintain outstanding, premium site standards and create a welcoming, professional experience for occupiers and visitors. You will lead day-to-day operations, support client retention, oversee the front-of-house experience and work closely with internal teams, suppliers and clients to ensure the site operates smoothly and commercially. Key ResponsibilitiesAs General Manager / Front of House Manager, you will act as the key link between the operations team, on-site staff, clients and suppliers. Your responsibilities will include: Operational Management and Client Retention • Build strong relationships with existing clients to support retention, satisfaction and renewals. • Oversee the full customer journey, including onboarding, IT setup, offboarding and dilapidation inspections. • Handle escalated queries or complaints professionally, ensuring feedback is recorded and acted upon. • Identify opportunities to generate additional revenue through meeting rooms, events and enhanced client services. • Host events on behalf of the company or its clients • Conduct viewings for new or potential customers • Lead by example and support the Front of House team to deliver a consistently professional welcome. • Ensure all visitors, customers and occupiers receive a seamless, high-quality service experience. • Oversee meeting room bookings, including room setup, presentation standards and AV requirements. • Manage telephone enquiries and messages when required, maintaining a polished first impression. • Lead, motivate and manage the on-site team, ensuring appropriate cover and high performance. • Conduct regular one-to-ones, support development and address performance, disciplinary or grievance matters where required. • Take ownership of recruitment, including first-stage interviews, onboarding and training. • Promote a positive culture that reflects company values and supports continuous improvement. • Maintain high site presentation standards through regular reviews and close liaison with the Building Manager. • Manage key supplier relationships to ensure service levels are met and value is delivered. • Source new suppliers where required and support the smooth running of site operations. • Take overall responsibility for health and safety compliance, including staff training and annual document reviews. • Manage the central helpdesk, ensuring issues are resolved quickly, professionally and with empathy. • Oversee stock control, ordering and monthly bill run checks in partnership with the Finance team. • Manage ad-hoc projects for the site as required. Front of House, Reception and Guest ExperienceTeam Leadership and People ManagementBuilding, Supplier and Compliance ManagementAdministration and HelpdeskAbout YouWe are looking for a proactive, polished and commercially aware manager who thrives in a customer-facing environment and takes pride in delivering excellent service. • Proven experience in a customer-facing management role, ideally with front of house or commercial responsibility. • Strong experience leading, motivating and developing a team. • Excellent organisation skills, attention to detail and ability to prioritise effectively. • Confident communication and leadership skills, with the ability to adapt to different situations. • Experience within commercial property, serviced offices or flexible workspace is highly desirable. • A genuine drive to raise standards and continuously improve. • A proactive problem-solver who takes ownership of challenges. • Confident, approachable and professional at all times. • Client-facing, with meticulous attention to personal presentation and site standards. • Calm and efficient under pressure, with the ability to manage a high volume of work. • Enhanced holiday plus bank holidays • Birthday leave • Company pension scheme • Uniform allowance • Excellent training and career development opportunities Key BehavioursBenefitsApply NowIf you are a passionate, service-led leader looking for a challenging and rewarding role, we would love to hear from you. Please apply with your CV to be considered.