General Manager

General ManagerAre you an experienced General Manager looking to take ownership of a unique residential portfolio? We're working with a respected property owner to recruit a General Manager for a heritage residential development in West London. This is an opportunity to lead the day-to-day operation of a high-quality PRS portfolio, combining customer service, property management and commercial performance. As General Manager, you'll lead an on-site team, drive occupancy and resident satisfaction, and ensure the properties continue to operate to a high standard. The organisation Our client is an established residential property owner with a reputation for delivering well-managed homes and excellent customer service. This heritage development offers a distinctive environment, providing residents with a high-quality living experience within a traditional residential setting. The role As General Manager, you'll take responsibility for the operational and commercial performance of the portfolio, ensuring an exceptional resident experience while delivering business objectives. Responsibilities include: • Leading and developing the on-site team to deliver a consistent resident experience. • Overseeing all aspects of residential property management across the portfolio. • Driving occupancy, resident retention and rental performance. • Managing resident queries and acting as the escalation point for more complex matters. • Supporting leasing activity alongside external agents and the internal team. • Monitoring budgets, expenditure and overall property performance. • Managing contractors and planned maintenance programmes. • Ensuring compliance with all relevant property management legislation and health and safety requirements. • Producing regular operational and financial reporting for senior stakeholders. The successful General Manager will have • Working knowledge of residential property management within the PRS sector. • Strong customer service experience with a resident-focused approach. • Experience leading and developing teams. • Confidence managing operational budgets and commercial performance. • Experience coordinating contractors and overseeing maintenance activities. • Excellent communication and stakeholder management skills. • Strong organisational skills with good attention to detail. • Working knowledge of Microsoft Office and property management systems. • The ability to work independently while collaborating with wider business teams. If you're looking for your next General Manager opportunity within a unique heritage residential development, we'd be pleased to hear from you. Apply now as interviews are expected to take place shortly. Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.