General Medical Administrator

The following are core responsibilities of a General Medical Administrator covering the Reception, there may be on occasion a requirement to carry out other tasks; this will be dependant on factors such as workload and staffing levels. Clinical Liaison: - Work closely with GPs, nurses, consultants, and other healthcare professionals to support patient care and documentation needs. -Act as a point of contact for external providers and respond to administrative queries efficiently. Administrative Duties: - Manage incoming and outgoing correspondence, ensuring accurate documentation and prompt responses. - Maintain patient records and update clinical systems with relevant information. Confidentiality & Compliance: - Handle all information with the highest level of confidentiality and professionalism. -Ensure compliance with data protection, clinical governance, and organisational policies. Reception Duties: • Maintaining and monitoring the practice appointment system • Process personal, telephone and e-requests for appointments • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately • Signpost patients to the correct service • Initiating contact with and responding to, requests from patients, team members and external agencies • support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently • Action incoming emails when necessary • Photocopy documentation as required • Data entry of new and temporary registrations and relevant patient information as required • Input data into the patients healthcare records as necessary • Carry out system searches as requested • Monitor and maintain the reception area and notice boards • Support all clinical staff with general tasks as requested • Communicate verbally with patients, other agencies, other members of the Primary and Secondary Healthcare Teams, and practice staff, receiving and relaying messages in a courteous and efficient manner, deciding upon the appropriate course of action. • Maintain up to date skills and knowledge, and an awareness of patient-led service issues. • Plan and prioritise office workload, take appropriate steps to manage incoming and outgoing requests according to agreed timescales and deadlines. Job description Job responsibilities The following are core responsibilities of a General Medical Administrator covering the Reception, there may be on occasion a requirement to carry out other tasks; this will be dependant on factors such as workload and staffing levels. Clinical Liaison: - Work closely with GPs, nurses, consultants, and other healthcare professionals to support patient care and documentation needs. -Act as a point of contact for external providers and respond to administrative queries efficiently. Administrative Duties: - Manage incoming and outgoing correspondence, ensuring accurate documentation and prompt responses. - Maintain patient records and update clinical systems with relevant information. Confidentiality & Compliance: - Handle all information with the highest level of confidentiality and professionalism. -Ensure compliance with data protection, clinical governance, and organisational policies. Reception Duties: • Maintaining and monitoring the practice appointment system • Process personal, telephone and e-requests for appointments • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately • Signpost patients to the correct service • Initiating contact with and responding to, requests from patients, team members and external agencies • support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently • Action incoming emails when necessary • Photocopy documentation as required • Data entry of new and temporary registrations and relevant patient information as required • Input data into the patients healthcare records as necessary • Carry out system searches as requested • Monitor and maintain the reception area and notice boards • Support all clinical staff with general tasks as requested • Communicate verbally with patients, other agencies, other members of the Primary and Secondary Healthcare Teams, and practice staff, receiving and relaying messages in a courteous and efficient manner, deciding upon the appropriate course of action. • Maintain up to date skills and knowledge, and an awareness of patient-led service issues. • Plan and prioritise office workload, take appropriate steps to manage incoming and outgoing requests according to agreed timescales and deadlines.