GP Patient Experience & Engagement Lead

As our Patient Engagement & Experience Lead, you will: • Champion an outstanding patient experience across the practice. • Lead on patient engagement, feedback and service improvement initiatives. • Manage our website and ensure patient information is clear, accessible and up to date. • Monitor and respond to Google Reviews and other patient feedback. • Design patient communications including posters, newsletters and health promotion campaigns. • Support initiatives to increase patient registrations and promote our services within the local community. • Deliver customer service training and coaching for our reception team. • Work closely with the CEO/Head of Data &Transformation to improve how we communicate with and support our patients. Job description Job responsibilities As our Patient Engagement & Experience Lead, you will: • Champion an outstanding patient experience across the practice. • Lead on patient engagement, feedback and service improvement initiatives. • Manage our website and ensure patient information is clear, accessible and up to date. • Monitor and respond to Google Reviews and other patient feedback. • Design patient communications including posters, newsletters and health promotion campaigns. • Support initiatives to increase patient registrations and promote our services within the local community. • Deliver customer service training and coaching for our reception team. • Work closely with the CEO/Head of Data &Transformation to improve how we communicate with and support our patients.