GP Practice Receptionist

Job responsibilities - varied roles and responsibilities The purpose of the role is to: • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way • Undertake a variety of administrative duties to assist in the smooth running of the practice • Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies • Updating patient information accurately on SystmOne Duties and responsibilities include: • Maintaining and monitoring the practice appointments system • Processing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professional • Processing and distributing incoming (and outgoing) mail • Taking messages and passing on information • Filing and retrieving paperwork • Processing repeat prescriptions in accordance with practice guidelines • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers • Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter • The post-holder should recognize the importance of effective communication within the team • Complete all annual Mandatory training as appropriate Job description Job responsibilities Job responsibilities - varied roles and responsibilities The purpose of the role is to: • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way • Undertake a variety of administrative duties to assist in the smooth running of the practice • Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies • Updating patient information accurately on SystmOne Duties and responsibilities include: • Maintaining and monitoring the practice appointments system • Processing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professional • Processing and distributing incoming (and outgoing) mail • Taking messages and passing on information • Filing and retrieving paperwork • Processing repeat prescriptions in accordance with practice guidelines • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers • Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter • The post-holder should recognize the importance of effective communication within the team • Complete all annual Mandatory training as appropriate