GP Receptionist

Summary of Role To provide a high standard Reception Service to the Patients, including ensuring that enquiries are promptly, efficiently and courteously handled. Reception Duties Be responsible for the opening and closing of the premises in the morning and evenings, including setting and restoring the telephone service and Alarm System Monitor Reception and Waiting Room areas, including making Patients aware of late-running surgeries Acknowledge and arrange Patient appointments Process prescription requests Handle in-person/telephone enquiries Liaise with GPs and Practice staff regarding Patient issues Liaise with Hospitals re Patient blood results/queries etc Update computer and manual records, as necessary Alter changes of address/phone no.s promptly on Patient records Deliveries Sign delivery notes when received and put in the appropriate folder on reception Follow the cold chain protocol when receiving vaccination deliveries Follow the cold chain protocol for recording fridge temperatures twice daily when the HCA or Nurse is not on the premises. Open, stamp and distribute the Internal Post by scanning onto SystmOne Provide cover for other Reception staff when necessary New Patient and Temporary residents registrations Such other duties within the scope of the role as may be agreed from time to time. Job description Job responsibilities Summary of Role To provide a high standard Reception Service to the Patients, including ensuring that enquiries are promptly, efficiently and courteously handled. Reception Duties Be responsible for the opening and closing of the premises in the morning and evenings, including setting and restoring the telephone service and Alarm System Monitor Reception and Waiting Room areas, including making Patients aware of late-running surgeries Acknowledge and arrange Patient appointments Process prescription requests Handle in-person/telephone enquiries Liaise with GPs and Practice staff regarding Patient issues Liaise with Hospitals re Patient blood results/queries etc Update computer and manual records, as necessary Alter changes of address/phone no.s promptly on Patient records Deliveries Sign delivery notes when received and put in the appropriate folder on reception Follow the cold chain protocol when receiving vaccination deliveries Follow the cold chain protocol for recording fridge temperatures twice daily when the HCA or Nurse is not on the premises. Open, stamp and distribute the Internal Post by scanning onto SystmOne Provide cover for other Reception staff when necessary New Patient and Temporary residents registrations Such other duties within the scope of the role as may be agreed from time to time.