Head of Admissions Operations

Head of Admissions Operations Location: Godalming, Surrey Salary: £50,000–£56,000 per annum, depending on experience Vacancy Type: Permanent, Full-time, All Year Round (37.5 hours per week) Closing Date: 3 of August 2026 Lead the operational delivery of Admissions at one of the UK's leading independent schools. Charterhouse is seeking an exceptional operational leader to join our Admissions team as Head of Admissions Operations. Reporting to the Director of Admissions and operating under their strategic direction, you will lead the operational delivery of the School's Admissions function, ensuring that our processes, systems and people work seamlessly to provide an outstanding experience for prospective families throughout the admissions journey. Leading a team of six, you will oversee the day-to-day operation of a busy and customer-focused department, with responsibility for operational planning, service delivery, systems, data, resource management and continuous improvement. You will play a key role in ensuring that the Admissions team delivers an efficient, responsive and professional service, while supporting the strategic priorities of the Director of Admissions. This is an exciting opportunity for an experienced operational manager who enjoys leading people, improving processes and delivering outstanding customer service. Whether your experience comes from education or another customer-focused sector, you will bring strong organisational skills, excellent judgement, a collaborative approach and the ability to lead operational excellence in a fast-paced environment. Why Charterhouse? Charterhouse is one of the world's leading co-educational independent schools, combining a rich heritage with a forward-looking approach to education. We offer a welcoming and collaborative working environment, a strong commitment to professional development and an excellent range of benefits, including: • Competitive salary of £50,000–£56,000 per annum. • Contributory pension scheme. • Private Medical Insurance (subject to eligibility). • Health cash plan and Employee Assistance Programme. • Free lunches during the working day. • Free on-site parking. • Access to outstanding sports facilities. • Ongoing professional development opportunities. This is a full-time, all-year-round position. The role requires flexibility to support the operational demands of the Admissions cycle, including attendance at all scheduled Saturday Admissions events and occasional evening events. Experience, Knowledge & Technical Expertise The successful candidate will demonstrate a strong track record, or clear potential, in the following areas: • Experience leading, developing and motivating high-performing teams within a customer-focused or operational environment. • Experience managing a complex operational function, ensuring efficient service delivery, effective resource management and consistently high standards. • Experience delivering exceptional customer service and building positive relationships with a wide range of stakeholders. • Experience leading operational change, continuous improvement initiatives or business process reviews from concept through to successful implementation. • Experience using technology and systems to improve operational efficiency, service delivery and the customer experience. Desirable • Experience working within an education, independent school or similarly service-focused environment. • Experience of admissions, recruitment or customer journey management. • Experience implementing or developing CRM, admissions or management information systems. • A recognised management, leadership or project management qualification. Early applications are warmly encouraged. We reserve the right to interview and appoint before the closing date should an exceptional candidate be identified. Charterhouse is committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to satisfactory safeguarding, references and pre-employment checks. To Apply If you feel you are a suitable candidate and would like to work for Charterhouse School, please click apply to be redirected to their website to complete your application.